Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows it may very well be that Citizens has created a ghost '' company a fleecing clients for unspecified amounts. Hence's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How it may very well be that Citizens has created a ghost '' company a fleecing clients for unspecified amounts. Hence's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I spoke to XXXX from Claims Department. XXXX. XXXX alerted me that the request put forward by XXXX was not actualized '' and that it would simply result in producing evidence '' of the information sent from the vendor '' that would prove '' that I indeed made the transaction. The same letter would contain a form to initiate a second investigation. Upon hearing this I asked XXXX to share the evidence '' upon which he informed me that the vendor ( XXXX XXXX XXXX ) sent a fax on XXXX XXXX stating that the transaction was valid '' and to return the {$490.00}. Upon learning this | 1 |
| State | Complaints |
|---|---|
| I ask that the CFPB not only consider investigating my account | 1 |
| Issue | Complaints |
|---|---|
| I asked XXXX to put forward a request to re-open an investigation via telephone. After carefully analyzing the information sent in the original XXXX XXXX fax | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
it may very well be that Citizens has created a ghost '' company a fleecing clients for unspecified amounts. Hence has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, it may very well be that Citizens has created a ghost '' company a fleecing clients for unspecified amounts. Hence reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I spoke to XXXX from Claims Department. XXXX. XXXX alerted me that the request put forward by XXXX was not actualized '' and that it would simply result in producing evidence '' of the information sent from the vendor '' that would prove '' that I indeed made the transaction. The same letter would contain a form to initiate a second investigation. Upon hearing this I asked XXXX to share the evidence '' upon which he informed me that the vendor ( XXXX XXXX XXXX ) sent a fax on XXXX XXXX stating that the transaction was valid '' and to return the {$490.00}. Upon learning this", and the single most common underlying issue is "I asked XXXX to put forward a request to re-open an investigation via telephone. After carefully analyzing the information sent in the original XXXX XXXX fax".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it may very well be that Citizens has created a ghost '' company a fleecing clients for unspecified amounts. Hence: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
it may very well be that Citizens has created a ghost '' company a fleecing clients for unspecified amounts. Hence has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
it may very well be that Citizens has created a ghost '' company a fleecing clients for unspecified amounts. Hence has a 0% timely response rate to CFPB complaints.
The most common issue reported against it may very well be that Citizens has created a ghost '' company a fleecing clients for unspecified amounts. Hence is "I asked XXXX to put forward a request to re-open an investigation via telephone. After carefully analyzing the information sent in the original XXXX XXXX fax" in the "I spoke to XXXX from Claims Department. XXXX. XXXX alerted me that the request put forward by XXXX was not actualized '' and that it would simply result in producing evidence '' of the information sent from the vendor '' that would prove '' that I indeed made the transaction. The same letter would contain a form to initiate a second investigation. Upon hearing this I asked XXXX to share the evidence '' upon which he informed me that the vendor ( XXXX XXXX XXXX ) sent a fax on XXXX XXXX stating that the transaction was valid '' and to return the {$490.00}. Upon learning this" product category.
Read our methodology — how this data is sourced, computed, and verified.