it it was not until I got a phone call from the loan issuer telling me I'm behind several payments that I checked to see NO payments posted since my first one. I promptly sent copies of the cashed checks to the loan servicer and expected it to be handled. 90+ days and I'm still waiting. I've been told by customer service rep 's that the payments have been located and it takes 30-60-90 days for them to post. During each discussion I was given a different time frame. In email responses

What the CFPB Record Shows About it it was not until I got a phone call from the loan issuer telling me I'm behind several payments that I checked to see NO payments posted since my first one. I promptly sent copies of the cashed checks to the loan servicer and expected it to be handled. 90+ days and I'm still waiting. I've been told by customer service rep 's that the payments have been located and it takes 30-60-90 days for them to post. During each discussion I was given a different time frame. In email responses

it it was not until I got a phone call from the loan issuer telling me I'm behind several payments that I checked to see NO payments posted since my first one. I promptly sent copies of the cashed checks to the loan servicer and expected it to be handled. 90+ days and I'm still waiting. I've been told by customer service rep 's that the payments have been located and it takes 30-60-90 days for them to post. During each discussion I was given a different time frame. In email responses has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Paym, and the most recent logged activity is Payment # , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, it it was not until I got a phone call from the loan issuer telling me I'm behind several payments that I checked to see NO payments posted since my first one. I promptly sent copies of the cashed checks to the loan servicer and expected it to be handled. 90+ days and I'm still waiting. I've been told by customer service rep 's that the payments have been located and it takes 30-60-90 days for them to post. During each discussion I was given a different time frame. In email responses reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "check was cashed on XX/XX/year> & pymt posted Payment # 2 was made {$230.00} on XX/XX/year>", and the single most common underlying issue is "check was cashed on XX/XX/year> - still waiting Payment # 4 was made {$500.00} on XX/XX/year> check was cashed on XX/XX/year> - still waiting Payment # 5 was made {$230.00} on XX/XX/year>".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it it was not until I got a phone call from the loan issuer telling me I'm behind several payments that I checked to see NO payments posted since my first one. I promptly sent copies of the cashed checks to the loan servicer and expected it to be handled. 90+ days and I'm still waiting. I've been told by customer service rep 's that the payments have been located and it takes 30-60-90 days for them to post. During each discussion I was given a different time frame. In email responses: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.