Total complaints
1
Filed since XXXX
2026 data Public-data reference. official source
it is not. The only other way was to have someone from their Fraud department open a case
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows it is not. The only other way was to have someone from their Fraud department open a case's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XXXX
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
it is not. The only other way was to have someone from their Fraud department open a case complaint mix by product
- DOB 1 100.0% – 0% relief
How it is not. The only other way was to have someone from their Fraud department open a case's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| DOB | 1 |
Top States
| State | Complaints |
|---|---|
| which would result in someone reaching out to me within 1-3 business days. Because I had no other option | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| etc. they have a step where they need to send a one-time code '' to a phone number that is registered in my name. I have a prepaid account ( with XXXX at the time ; it's now switched over to XXXX XXXX XXXX XXXX XXXX Marcus was unable to send me a code to the number that I have been using for 1.5 years because for some reason | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About it is not. The only other way was to have someone from their Fraud department open a case
it is not. The only other way was to have someone from their Fraud department open a case has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX ) Mar, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, it is not. The only other way was to have someone from their Fraud department open a case reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "DOB", and the single most common underlying issue is "etc. they have a step where they need to send a one-time code '' to a phone number that is registered in my name. I have a prepaid account ( with XXXX at the time ; it's now switched over to XXXX XXXX XXXX XXXX XXXX Marcus was unable to send me a code to the number that I have been using for 1.5 years because for some reason".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it is not. The only other way was to have someone from their Fraud department open a case: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does it is not. The only other way was to have someone from their Fraud department open a case have?
it is not. The only other way was to have someone from their Fraud department open a case has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does it is not. The only other way was to have someone from their Fraud department open a case respond to complaints on time?
it is not. The only other way was to have someone from their Fraud department open a case has a 0% timely response rate to CFPB complaints.
What is the most common complaint about it is not. The only other way was to have someone from their Fraud department open a case?
The most common issue reported against it is not. The only other way was to have someone from their Fraud department open a case is "etc. they have a step where they need to send a one-time code '' to a phone number that is registered in my name. I have a prepaid account ( with XXXX at the time ; it's now switched over to XXXX XXXX XXXX XXXX XXXX Marcus was unable to send me a code to the number that I have been using for 1.5 years because for some reason" in the "DOB" product category.
Read our methodology — how this data is sourced, computed, and verified.
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