Total complaints
1
Filed since In t
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows it is always vague and confusing. When I ask follow up questions to clarify the process's complaint history from CFPB public records. 1 consumers have filed complaints since In t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How it is always vague and confusing. When I ask follow up questions to clarify the process's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the process described above | 1 |
| State | Complaints |
|---|---|
| I am always told they don't know or can't answer that question. A good example of this is the answer that I got today when asked how long the final review '' would take. See attached email dated XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA | 1 |
| Issue | Complaints |
|---|---|
| has so far taken eight weeks with no end in sight. I regret applying to BOA | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
it is always vague and confusing. When I ask follow up questions to clarify the process has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In t, and the most recent logged activity is In total, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, it is always vague and confusing. When I ask follow up questions to clarify the process reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the process described above", and the single most common underlying issue is "has so far taken eight weeks with no end in sight. I regret applying to BOA".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it is always vague and confusing. When I ask follow up questions to clarify the process: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
it is always vague and confusing. When I ask follow up questions to clarify the process has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
it is always vague and confusing. When I ask follow up questions to clarify the process has a 0% timely response rate to CFPB complaints.
The most common issue reported against it is always vague and confusing. When I ask follow up questions to clarify the process is "has so far taken eight weeks with no end in sight. I regret applying to BOA" in the "the process described above" product category.
Read our methodology — how this data is sourced, computed, and verified.