Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows it has an adjustable interest rate like an open-ended card account and as such the portion of total amount due that is applied to both principal interest varies with changes interest rates set by the Federal Reserve XXXX There have been five ( 5 ) in-total over the time period when Firstmark was mailing statements and payment reminders to incorrect addresses. Therefore's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How it has an adjustable interest rate like an open-ended card account and as such the portion of total amount due that is applied to both principal interest varies with changes interest rates set by the Federal Reserve XXXX There have been five ( 5 ) in-total over the time period when Firstmark was mailing statements and payment reminders to incorrect addresses. Therefore's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| only after declaring what the lender/servicer must do. The opening sentence of E.2 reads : During the Repayment Period | 1 |
| State | Complaints |
|---|---|
| to claim a borrower and/or co-borrower should know what the monthly payment amount is and make payments is unfair. In this case the XXXX borrower and their co-borrower of XXXX XXXX would have to be versed in the finer points of actuarial math and keep track of interest rate changes in order to know '' what the payment should '' be absent a statement and/or payment reminder -- that is unreasonable and unfair | 1 |
| Issue | Complaints |
|---|---|
| coupons | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
it has an adjustable interest rate like an open-ended card account and as such the portion of total amount due that is applied to both principal interest varies with changes interest rates set by the Federal Reserve XXXX There have been five ( 5 ) in-total over the time period when Firstmark was mailing statements and payment reminders to incorrect addresses. Therefore has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, it has an adjustable interest rate like an open-ended card account and as such the portion of total amount due that is applied to both principal interest varies with changes interest rates set by the Federal Reserve XXXX There have been five ( 5 ) in-total over the time period when Firstmark was mailing statements and payment reminders to incorrect addresses. Therefore reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "only after declaring what the lender/servicer must do. The opening sentence of E.2 reads : During the Repayment Period", and the single most common underlying issue is "coupons".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it has an adjustable interest rate like an open-ended card account and as such the portion of total amount due that is applied to both principal interest varies with changes interest rates set by the Federal Reserve XXXX There have been five ( 5 ) in-total over the time period when Firstmark was mailing statements and payment reminders to incorrect addresses. Therefore: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
it has an adjustable interest rate like an open-ended card account and as such the portion of total amount due that is applied to both principal interest varies with changes interest rates set by the Federal Reserve XXXX There have been five ( 5 ) in-total over the time period when Firstmark was mailing statements and payment reminders to incorrect addresses. Therefore has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
it has an adjustable interest rate like an open-ended card account and as such the portion of total amount due that is applied to both principal interest varies with changes interest rates set by the Federal Reserve XXXX There have been five ( 5 ) in-total over the time period when Firstmark was mailing statements and payment reminders to incorrect addresses. Therefore has a 0% timely response rate to CFPB complaints.
The most common issue reported against it has an adjustable interest rate like an open-ended card account and as such the portion of total amount due that is applied to both principal interest varies with changes interest rates set by the Federal Reserve XXXX There have been five ( 5 ) in-total over the time period when Firstmark was mailing statements and payment reminders to incorrect addresses. Therefore is "coupons" in the "only after declaring what the lender/servicer must do. The opening sentence of E.2 reads : During the Repayment Period" product category.
Read our methodology — how this data is sourced, computed, and verified.