Total complaints
3
Filed since Afte
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows it could take up to 90 days to review and reach a conclusion. This is an unacceptable amount of time's complaint history from CFPB public records. 3 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
3
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How it could take up to 90 days to review and reach a conclusion. This is an unacceptable amount of time's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| as the collection agency already did an investigation in response to my dispute and promptly removed their false collection records from my credit reports. But XXXX XXXX is still not able to remove their false information in a timely manner. I was given conflicting directions - one representative told me to file a dispute directly with the credit bureaus | 2 |
| as the collection agency already did an investigation in response to my dispute and promptly removed their false collection records from my credit reports. But Comenity Bank is still not able to remove their false information in a timely manner. I was given conflicting directions - one representative told me to file a dispute directly with the credit bureaus | 1 |
| State | Complaints |
|---|---|
| especially for a case that was already investigated once by the collection agency that XXXX XXXX used. | 1 |
| especially for a case that was already investigated once by the collection agency that Comenity Bank used. | 1 |
| especially for a case that was already investigated once by the collection agency that XXXX XXXX used. | 1 |
| Issue | Complaints |
|---|---|
| and XXXX a letter with supporting document to XXXX XXXX on XX/XX/XXXX. The XXXX tracking number shows that XXXX XXXX received my letter on XX/XX/XXXX. However | 2 |
| and XXXX a letter with supporting document to Comenity Bank on XX/XX/XXXX. The XXXX tracking number shows that Comenity Bank received my letter on XX/XX/XXXX. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
it could take up to 90 days to review and reach a conclusion. This is an unacceptable amount of time has accumulated 3 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After many, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, it could take up to 90 days to review and reach a conclusion. This is an unacceptable amount of time reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "as the collection agency already did an investigation in response to my dispute and promptly removed their false collection records from my credit reports. But XXXX XXXX is still not able to remove their false information in a timely manner. I was given conflicting directions - one representative told me to file a dispute directly with the credit bureaus", and the single most common underlying issue is "and XXXX a letter with supporting document to XXXX XXXX on XX/XX/XXXX. The XXXX tracking number shows that XXXX XXXX received my letter on XX/XX/XXXX. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it could take up to 90 days to review and reach a conclusion. This is an unacceptable amount of time: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
it could take up to 90 days to review and reach a conclusion. This is an unacceptable amount of time has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
it could take up to 90 days to review and reach a conclusion. This is an unacceptable amount of time has a 0% timely response rate to CFPB complaints.
The most common issue reported against it could take up to 90 days to review and reach a conclusion. This is an unacceptable amount of time is "and XXXX a letter with supporting document to XXXX XXXX on XX/XX/XXXX. The XXXX tracking number shows that XXXX XXXX received my letter on XX/XX/XXXX. However" in the "as the collection agency already did an investigation in response to my dispute and promptly removed their false collection records from my credit reports. But XXXX XXXX is still not able to remove their false information in a timely manner. I was given conflicting directions - one representative told me to file a dispute directly with the credit bureaus" product category.
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