it came off of said forbearance and was placed on one again! All without my asking. Since XXXX I have been calling trying to make the payment that I KNOW should be due for XXXX to no avail. XX/XX/XXXX goes and comes- thank XXXX their systems says XXXX 's payment isn't due otherwise my credit would be affected. I continue to call multiple times and spend hours being switched back and forth between different incorrect departments

What the CFPB Record Shows About it came off of said forbearance and was placed on one again! All without my asking. Since XXXX I have been calling trying to make the payment that I KNOW should be due for XXXX to no avail. XX/XX/XXXX goes and comes- thank XXXX their systems says XXXX 's payment isn't due otherwise my credit would be affected. I continue to call multiple times and spend hours being switched back and forth between different incorrect departments

it came off of said forbearance and was placed on one again! All without my asking. Since XXXX I have been calling trying to make the payment that I KNOW should be due for XXXX to no avail. XX/XX/XXXX goes and comes- thank XXXX their systems says XXXX 's payment isn't due otherwise my credit would be affected. I continue to call multiple times and spend hours being switched back and forth between different incorrect departments has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Then, and the most recent logged activity is Then about, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, it came off of said forbearance and was placed on one again! All without my asking. Since XXXX I have been calling trying to make the payment that I KNOW should be due for XXXX to no avail. XX/XX/XXXX goes and comes- thank XXXX their systems says XXXX 's payment isn't due otherwise my credit would be affected. I continue to call multiple times and spend hours being switched back and forth between different incorrect departments reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "while checking out my accounts online It says", and the single most common underlying issue is "Ok".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it came off of said forbearance and was placed on one again! All without my asking. Since XXXX I have been calling trying to make the payment that I KNOW should be due for XXXX to no avail. XX/XX/XXXX goes and comes- thank XXXX their systems says XXXX 's payment isn't due otherwise my credit would be affected. I continue to call multiple times and spend hours being switched back and forth between different incorrect departments: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.