Total complaints
1
Filed since Subs
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows it becomes the property of the account holder. In the case of post-death payments's complaint history from CFPB public records. 1 consumers have filed complaints since Subs. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Subs
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How it becomes the property of the account holder. In the case of post-death payments's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I have researched the XXXX '' they mentioned and determined they are not allowed to keep electronically deposited funds or put a hold on funds for her social security benefits that are deposited to the account prior to receiving notification of her death. I did not notify of my mom 's death until XX/XX/2021. In addition | 1 |
| State | Complaints |
|---|---|
| the payments become property of the joint account holder or decedents estate. The government can not legally authorize or direct an RDFI to take funds already credited to an account and send them to the government. This is the reason that RDFIs are directed only to return post-death payments that they receive after they become aware of the payees death | 1 |
| Issue | Complaints |
|---|---|
| which I assume is because that was the date that they too also became aware of my mother 's death. Please note my mother 's death certificate was signed by the coroner on XX/XX/2021. Please see below | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
it becomes the property of the account holder. In the case of post-death payments has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Subs, and the most recent logged activity is Subsequent, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, it becomes the property of the account holder. In the case of post-death payments reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have researched the XXXX '' they mentioned and determined they are not allowed to keep electronically deposited funds or put a hold on funds for her social security benefits that are deposited to the account prior to receiving notification of her death. I did not notify of my mom 's death until XX/XX/2021. In addition", and the single most common underlying issue is "which I assume is because that was the date that they too also became aware of my mother 's death. Please note my mother 's death certificate was signed by the coroner on XX/XX/2021. Please see below".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it becomes the property of the account holder. In the case of post-death payments: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
it becomes the property of the account holder. In the case of post-death payments has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
it becomes the property of the account holder. In the case of post-death payments has a 0% timely response rate to CFPB complaints.
The most common issue reported against it becomes the property of the account holder. In the case of post-death payments is "which I assume is because that was the date that they too also became aware of my mother 's death. Please note my mother 's death certificate was signed by the coroner on XX/XX/2021. Please see below" in the "I have researched the XXXX '' they mentioned and determined they are not allowed to keep electronically deposited funds or put a hold on funds for her social security benefits that are deposited to the account prior to receiving notification of her death. I did not notify of my mom 's death until XX/XX/2021. In addition" product category.
Read our methodology — how this data is sourced, computed, and verified.