Total complaints
1
Filed since In X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows interest capitalizations that shouldn't have occurred due to forbearances. I have attached just some of the documents to support these claims and would be happy to email more documents per your request. I believe AES practices predatory servicing based on my own personal experience!,,AES/PHEAA,OR,97217,,Consent provided,Web,2021-11-27,Closed with explanation,Yes,N/A,4952640's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How interest capitalizations that shouldn't have occurred due to forbearances. I have attached just some of the documents to support these claims and would be happy to email more documents per your request. I believe AES practices predatory servicing based on my own personal experience!,,AES/PHEAA,OR,97217,,Consent provided,Web,2021-11-27,Closed with explanation,Yes,N/A,4952640's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called AES and inquired about the XXXX payment plan. I was told by an agent at that time to lie and state that I didn't have access to my spouse 's XXXX. I never followed through with applying because the agent told me to lie in order to get the lower monthly payment under the IDR payment plan. I believe the conversation was recorded. Based on my handwritten notes of the conversation from that day | 1 |
| Issue | Complaints |
|---|---|
| I believe I have been scammed repeatedly by XXXX XXXX and AES with multiple forbearances/deferments when I could have been in an XXXX payment plan years ago. I could have had an adjustable monthly payment that would have accurately reflected my yearly financial income. But instead | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
interest capitalizations that shouldn't have occurred due to forbearances. I have attached just some of the documents to support these claims and would be happy to email more documents per your request. I believe AES practices predatory servicing based on my own personal experience!,,AES/PHEAA,OR,97217,,Consent provided,Web,2021-11-27,Closed with explanation,Yes,N/A,4952640 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, interest capitalizations that shouldn't have occurred due to forbearances. I have attached just some of the documents to support these claims and would be happy to email more documents per your request. I believe AES practices predatory servicing based on my own personal experience!,,AES/PHEAA,OR,97217,,Consent provided,Web,2021-11-27,Closed with explanation,Yes,N/A,4952640 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called AES and inquired about the XXXX payment plan. I was told by an agent at that time to lie and state that I didn't have access to my spouse 's XXXX. I never followed through with applying because the agent told me to lie in order to get the lower monthly payment under the IDR payment plan. I believe the conversation was recorded. Based on my handwritten notes of the conversation from that day", and the single most common underlying issue is "I believe I have been scammed repeatedly by XXXX XXXX and AES with multiple forbearances/deferments when I could have been in an XXXX payment plan years ago. I could have had an adjustable monthly payment that would have accurately reflected my yearly financial income. But instead".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating interest capitalizations that shouldn't have occurred due to forbearances. I have attached just some of the documents to support these claims and would be happy to email more documents per your request. I believe AES practices predatory servicing based on my own personal experience!,,AES/PHEAA,OR,97217,,Consent provided,Web,2021-11-27,Closed with explanation,Yes,N/A,4952640: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
interest capitalizations that shouldn't have occurred due to forbearances. I have attached just some of the documents to support these claims and would be happy to email more documents per your request. I believe AES practices predatory servicing based on my own personal experience!,,AES/PHEAA,OR,97217,,Consent provided,Web,2021-11-27,Closed with explanation,Yes,N/A,4952640 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
interest capitalizations that shouldn't have occurred due to forbearances. I have attached just some of the documents to support these claims and would be happy to email more documents per your request. I believe AES practices predatory servicing based on my own personal experience!,,AES/PHEAA,OR,97217,,Consent provided,Web,2021-11-27,Closed with explanation,Yes,N/A,4952640 has a 0% timely response rate to CFPB complaints.
The most common issue reported against interest capitalizations that shouldn't have occurred due to forbearances. I have attached just some of the documents to support these claims and would be happy to email more documents per your request. I believe AES practices predatory servicing based on my own personal experience!,,AES/PHEAA,OR,97217,,Consent provided,Web,2021-11-27,Closed with explanation,Yes,N/A,4952640 is "I believe I have been scammed repeatedly by XXXX XXXX and AES with multiple forbearances/deferments when I could have been in an XXXX payment plan years ago. I could have had an adjustable monthly payment that would have accurately reflected my yearly financial income. But instead" in the "I called AES and inquired about the XXXX payment plan. I was told by an agent at that time to lie and state that I didn't have access to my spouse 's XXXX. I never followed through with applying because the agent told me to lie in order to get the lower monthly payment under the IDR payment plan. I believe the conversation was recorded. Based on my handwritten notes of the conversation from that day" product category.
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