Total complaints
1
Filed since I wa
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows instead letting me creating a new one. Lastly's complaint history from CFPB public records. 1 consumers have filed complaints since I wa. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I wa
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How instead letting me creating a new one. Lastly's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they still had my old account information. They then merged my old account information with my new account. I am very concerned with the way Wells Fargo is keeping customer records. First | 1 |
| State | Complaints |
|---|---|
| why would Wells Fargo overwrite new information with data from an inactive account from 10 years ago? Wells Fargo is not managing customer data properly. The data storage and management system should be audited to avoid the same issue or worst from happening to other customers.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,TX,76244,,Consent provided,Web,2020-01-09,Closed with explanation,Yes,N/A,3491083 | 1 |
| Issue | Complaints |
|---|---|
| even after my account was inactive. Second | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
instead letting me creating a new one. Lastly has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I wa, and the most recent logged activity is I was told, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, instead letting me creating a new one. Lastly reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they still had my old account information. They then merged my old account information with my new account. I am very concerned with the way Wells Fargo is keeping customer records. First", and the single most common underlying issue is "even after my account was inactive. Second".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating instead letting me creating a new one. Lastly: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
instead letting me creating a new one. Lastly has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
instead letting me creating a new one. Lastly has a 0% timely response rate to CFPB complaints.
The most common issue reported against instead letting me creating a new one. Lastly is "even after my account was inactive. Second" in the "they still had my old account information. They then merged my old account information with my new account. I am very concerned with the way Wells Fargo is keeping customer records. First" product category.
Read our methodology — how this data is sourced, computed, and verified.