Total complaints
1
Filed since In p
2026 data Public-data reference. official source
instead going direct to their bank
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows instead going direct to their bank's complaint history from CFPB public records. 1 consumers have filed complaints since In p. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
In p
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
instead going direct to their bank complaint mix by product
- there is 1 100.0% – 0% relief
How instead going direct to their bank's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| there is apparent lack of proper investigation | 1 |
Top States
| State | Complaints |
|---|---|
| which has vested interest in keeping their customer ( the Buyer ) happy and not necessarily the vested interest or motivation to do any serious investigation into the purported claims of their customer ( the Buyer ). Of course | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| if not being partially complicit | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About instead going direct to their bank
instead going direct to their bank has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In p, and the most recent logged activity is In particu, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, instead going direct to their bank reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "there is apparent lack of proper investigation", and the single most common underlying issue is "if not being partially complicit".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating instead going direct to their bank: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does instead going direct to their bank have?
instead going direct to their bank has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does instead going direct to their bank respond to complaints on time?
instead going direct to their bank has a 0% timely response rate to CFPB complaints.
What is the most common complaint about instead going direct to their bank?
The most common issue reported against instead going direct to their bank is "if not being partially complicit" in the "there is apparent lack of proper investigation" product category.
Read our methodology — how this data is sourced, computed, and verified.
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