Total complaints
2
Filed since * *
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows informed consent's complaint history from CFPB public records. 2 consumers have filed complaints since * * . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since * *
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How informed consent's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| cred.ais sudden and undocumented implementation of facial recognition requirements before granting access to deposit functions isat minimuman Unfair | 1 |
| Synchrony Bank did not provide a signed agreement or any document showing my acknowledgment of the account terms. Instead | 1 |
| State | Complaints |
|---|---|
| and equal access. * * * This is a textbook example of why UDAAP enforcement exists in the fintech space. It is not enough for a company to claim innovation while quietly shifting risk and friction onto the consumer. When a financial institution introduces new surveillance features without user consent | 1 |
| and record retention.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,IN,46256,,Consent provided,Web,2026-01-30,Closed with explanation,Yes,N/A,19138896 | 1 |
| Issue | Complaints |
|---|---|
| or Abusive Act or Practice ( UDAAP ) violation under the Dodd-Frank Act. The failure to notify users of this policy change | 1 |
| which does not include : My signature or proof of assent Disclosure of deferred interest Disclosure of a 24-month promotional deadline Disclosure of retroactive interest or the applicable APR To date | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
informed consent has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to * * , and the most recent logged activity is After more, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, informed consent reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "cred.ais sudden and undocumented implementation of facial recognition requirements before granting access to deposit functions isat minimuman Unfair", and the single most common underlying issue is "or Abusive Act or Practice ( UDAAP ) violation under the Dodd-Frank Act. The failure to notify users of this policy change".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating informed consent: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
informed consent has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
informed consent has a 0% timely response rate to CFPB complaints.
The most common issue reported against informed consent is "or Abusive Act or Practice ( UDAAP ) violation under the Dodd-Frank Act. The failure to notify users of this policy change" in the "cred.ais sudden and undocumented implementation of facial recognition requirements before granting access to deposit functions isat minimuman Unfair" product category.
Read our methodology — how this data is sourced, computed, and verified.