Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows indicating that since the transfer was done through Chase mobile app's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How indicating that since the transfer was done through Chase mobile app's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX transaction # XXXX from my Chase checking account # ending in XXXX. Since he did not recieve the money into his XXXX XXXX XXXX Account | 1 |
| State | Complaints |
|---|---|
| they have no responsibility. I filed a claim with Chase on XXXX ( Claim # XXXX ) to investigate and they responded back to say that the transaction was authorized and processed correctly and that no adjustment would be made to my account. There is no explanation as to where the money went. I am out {$2000.00} with neither Chase Bank nor XXXX being able to explain what happened to that money.,,JPMORGAN CHASE & CO.,TX,75035,,Consent provided,Web,2019-10-26,Closed with explanation,Yes,N/A,3418495 | 1 |
| Issue | Complaints |
|---|---|
| XXXX transaction XXXX but he did not receive that as well. He checked his online banking account at XXXX XXXX XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
indicating that since the transfer was done through Chase mobile app has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, indicating that since the transfer was done through Chase mobile app reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX transaction # XXXX from my Chase checking account # ending in XXXX. Since he did not recieve the money into his XXXX XXXX XXXX Account", and the single most common underlying issue is "XXXX transaction XXXX but he did not receive that as well. He checked his online banking account at XXXX XXXX XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating indicating that since the transfer was done through Chase mobile app: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
indicating that since the transfer was done through Chase mobile app has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
indicating that since the transfer was done through Chase mobile app has a 0% timely response rate to CFPB complaints.
The most common issue reported against indicating that since the transfer was done through Chase mobile app is "XXXX transaction XXXX but he did not receive that as well. He checked his online banking account at XXXX XXXX XXXX" in the "XXXX transaction # XXXX from my Chase checking account # ending in XXXX. Since he did not recieve the money into his XXXX XXXX XXXX Account" product category.
Read our methodology — how this data is sourced, computed, and verified.