Total complaints
4
Filed since 2. O
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows income's complaint history from CFPB public records. 4 consumers have filed complaints since 2. O. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
4
Filed since 2. O
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How income's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| a borrower must be a U.S. citizen or other eligible status and and meet SoFis underwriting requirements. Not all borrowers receive the lowest rate. To qualify for the lowest rate | 1 |
| we met XXXX XXXX. We informed her about the kind of property we were looking for | 1 |
| and it should not be treated as if it does. '' I've had this auto loan with them since XXXX | 1 |
| its a fairly simple process | 1 |
| State | Complaints |
|---|---|
| and a variety of other factors. Rates and Terms are subject to change at anytime without notice and are subject to state restrictions. SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers | 1 |
| debt obligations etc. We visited around 5 properties and liked the one located at XXXX XXXX XXXX | 1 |
| capabilities | 1 |
| mortgage and pressed submit all to find out I was declined and a letter would be sent out explaining why. | 1 |
| Issue | Complaints |
|---|---|
| your actual rate will be within the range of rates listed above and will depend on a variety of factors | 1 |
| that we had funds ( sale of our property at XXXX | 1 |
| so it is very rare we miss a due date. It is extremely disappointing not to be extended the SCRA protections from Westlake as spouse | 1 |
| logged onto their website | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
income has accumulated 4 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2. O, and the most recent logged activity is That same , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, income reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a borrower must be a U.S. citizen or other eligible status and and meet SoFis underwriting requirements. Not all borrowers receive the lowest rate. To qualify for the lowest rate", and the single most common underlying issue is "your actual rate will be within the range of rates listed above and will depend on a variety of factors".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating income: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
income has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
income has a 0% timely response rate to CFPB complaints.
The most common issue reported against income is "your actual rate will be within the range of rates listed above and will depend on a variety of factors" in the "a borrower must be a U.S. citizen or other eligible status and and meet SoFis underwriting requirements. Not all borrowers receive the lowest rate. To qualify for the lowest rate" product category.
Read our methodology — how this data is sourced, computed, and verified.