Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows including the verification of the borrowers hardship. However's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How including the verification of the borrowers hardship. However's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| as applicable | 1 |
| State | Complaints |
|---|---|
| we acknowledge that there may be scenarios where the Servicer is unable to establish QRPC and must offer a forbearance plan in compliance with applicable law without full QRPC. The Servicer is considered to be in compliance with our Guide when bypassing requirements in order to adhere to applicable laws and regulations. [ emphasis added ] A Servicer must make every attempt to achieve quality right party contact by : Determining the Borrower 's ability to repay the debt Early intervention with delinquent borrowers ( 2013 RESPA Servicing Final Rule ) was not followed by the servicer. Servicers must establish or make good faith efforts to establish live contact with borrowers by the 36th day of their delinquency and promptly inform such borrowers | 1 |
| Issue | Complaints |
|---|---|
| including illness to the homeowner or a dependent | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
including the verification of the borrowers hardship. However has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The servic, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, including the verification of the borrowers hardship. However reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "as applicable", and the single most common underlying issue is "including illness to the homeowner or a dependent".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating including the verification of the borrowers hardship. However: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
including the verification of the borrowers hardship. However has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
including the verification of the borrowers hardship. However has a 0% timely response rate to CFPB complaints.
The most common issue reported against including the verification of the borrowers hardship. However is "including illness to the homeowner or a dependent" in the "as applicable" product category.
Read our methodology — how this data is sourced, computed, and verified.