Total complaints
24
Filed since ( B
2026 data Public-data reference. official source
including
24 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
24 consumer complaints filed with the CFPB
This profile shows including's complaint history from CFPB public records. 24 consumers have filed complaints since ( B . The company has a 0% timely response rate and has provided relief in 0% of cases.
24
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
9
States Active
( B
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
including complaint mix by product
- at the 4 28.6% – 0% relief
- not later 4 28.6% – 0% relief
- with a 2 14.3% – 0% relief
- Section 1013.4 1 7.1% – 0% relief
- please forward 1 7.1% – 0% relief
- because all 1 7.1% – 0% relief
- XXXX 1 7.1% – 0% relief
How including's 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| at the address specified by the person for such notices | 4 |
| not later than when you establish a customer relationship | 4 |
| with a purpose to procure the compliance of another with a request made by such person | 2 |
| Section 1013.4 in the Contents of Disclosures : Part 4 ( C ) Payment schedule and total amount of periodic payments | 1 |
| please forward to the appropriate agent assigned to Satisfy pursuant to the signed Security Exchange Ace of 1934 under 17 CFR 424 that you will not commit language fraud or do solicitations. and the rules outline in the Trust Indenture Act of 1939. Also | 1 |
| because all consumers | 1 |
| XXXX | 1 |
| Section 12. Accessing Funds Early which states : 12. ACCESSING FUNDS EARLY. Borrower may revoke the Lock Authorization and access funds in the Savings Account at any time before termination of this Agreement by providing written notice of account lock revocation to XXXX or XXXX XXXX XXXX | 1 |
| I will require at least 30 days to investigate this information and during such time all collection activity must cease and desist. Also during this validation period | 1 |
| XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX | 1 |
| you created a Venmo account ( Account '' ) at which time you agreed to Venmo 's User Agreement. In order to prevent fraud and help ensure the safety of the Venmo system | 1 |
| Experian shall provide Mississippi Consumers a notice that contains standardized elements regarding the nature of the reinvestigation and post-dispute options for the consumer | 1 |
| claiming my account was in the hands of the other arms of XXXX. When unbeknownest to me | 1 |
| actually effective | 1 |
| SO EXPLAIN TO ME WHERE XXXX OF XXXX IS COMING FROM ON MY CREDIT REPORTS ( THIS IS FROM XXXX | 1 |
| fraudulent and identity theft. I am working diligently with the consumer federal protection bureau for maximum penalties. I never told you to put any freeze on my report. Im in the process of pursuing legal action against each furnisher and you Equifax. For they are operating in bad faith. As I am a non citizen national with full faith and credit. And I demand Equifax to now reinvestigate and remove what I have asked them to remove without hesitation. Also the other agencies have different reports they all Dont match. If such transactions were accurate they would match Notice of dispute : I take my consumer reporting matters seriously and would appreciate this matter to be resolved promptly. Failure to address this dispute will lead to further legal action. Thank you in advance for your swift cooperation on this matter | 1 |
| SO EXPLAIN TO ME WHERE XXXX OF XXXX IS COMING FROM ON MY CREDIT REPORTS ( THIS IS FROM EXPERIAN | 1 |
Top States
| State | Complaints |
|---|---|
| but not limited to | 16 |
| for example | 1 |
| but not limited to charging unlawful inspection charges. SPS uses false | 1 |
| but not limited to stating someones full SS number and then proceeding to threaten them. This firm needs to be investigated and I must now monitor my identity more closely to watch for identity theft and fraud.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,FL,33065,,Consent provided,Web,2023-05-30,Closed with explanation,Yes,N/A,6888659 | 1 |
| but not limited to computer generated calls or correspondence sent to any third parties | 1 |
| o XXXX XXXX | 1 |
| but not limited to property/real estate prizes | 1 |
| if applicable | 1 |
| in particular | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| in fact | 4 |
| before you disclose any nonpublic personal information about the consumer to any nonaffiliated third party | 4 |
| mails or delivers to such person a notice or other writing which has no judicial or other sanction | 2 |
| deceptive | 2 |
| amount | 1 |
| unbeknownst to me | 1 |
| deserve the right to be treated in a reasonable and civil manner. The FDCPA lists several practices that are illegal | 1 |
| is accepting incoming calls | 1 |
| XXXX XXXX XXXX XXXX | 1 |
| I will consult with my legal counsel. This includes any information to a credit reporting repository that could be inaccurate or invalidated or verifying an account as accurate when in fact there is no provided proof that it is. If your offices fail to respond to this validation request within 30 days from the date of your receipt | 1 |
| XXXX XXXX XXXX Distribution List : - XXXX Treasury Board and Finance - Financial Consumer Agency of XXXX | 1 |
| these tools identified your Account as potentially high risk. In this case | 1 |
| and not supplant | 1 |
| I again received notice that I had not paid. ( remember that the arm of XXXX unilaterally stopped taking payments from my account ) Again | 1 |
| if needed | 1 |
| the Privacy Act of 1974 | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About including
including has accumulated 24 consumer complaints in the CFPB public database, with filings active across 9 U.S. states. Of those submissions, 9 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( B , and the most recent logged activity is iii. Impro, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, including reports a 0% timely-response rate and has closed 4.2% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "at the address specified by the person for such notices", and the single most common underlying issue is "in fact".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating including: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does including have?
including has received 24 consumer complaints filed with the Consumer Financial Protection Bureau.
Does including respond to complaints on time?
including has a 0% timely response rate to CFPB complaints.
What is the most common complaint about including?
The most common issue reported against including is "in fact" in the "at the address specified by the person for such notices" product category.
Read our methodology — how this data is sourced, computed, and verified.
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