Total complaints
1
Filed since Curr
2026 data Public-data reference. official source
included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept's complaint history from CFPB public records. 1 consumers have filed complaints since Curr. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Curr
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept complaint mix by product
- and they 1 100.0% – 0% relief
How included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and they are holding my funds that were originally in my bank account which was only XXXX. They will not release the XXXX until all checks against my account have been disputed and that could take up to 120 days. I feel that the bank should not be holding my actual funds that were in my account | 1 |
Top States
| State | Complaints |
|---|---|
| emailed my branch rep. It took all day to remove the hold. Apparently nobody communicated in all the other departments that I was a victim of fraud as well. That does not make sense to me since I call the bank and they place the hold on my accounts and note the fraud. I was told collection would try to recover the XXXX dollars that was fraudulently taken since there were no notes on my account. Why should I have to pay back money that was stolen from me and my bank? I am the victim | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| since there are no branches where I live. I opened them up | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept
included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Curr, and the most recent logged activity is Currently , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and they are holding my funds that were originally in my bank account which was only XXXX. They will not release the XXXX until all checks against my account have been disputed and that could take up to 120 days. I feel that the bank should not be holding my actual funds that were in my account", and the single most common underlying issue is "since there are no branches where I live. I opened them up".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept have?
included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept respond to complaints on time?
included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept has a 0% timely response rate to CFPB complaints.
What is the most common complaint about included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept?
The most common issue reported against included my utility bill and faxed it 4 times to the verification dept for my bank. I then emailed it to the rep at my branch who is helping me with the fraud. She tried to reach out many times as well. I was able to get through and they then would not release the hold on my new account due to they wanted the police report faxed. I then had to go on my lunch break and get a copy of the police report. I faxed all the information again to the verification dept is "since there are no branches where I live. I opened them up" in the "and they are holding my funds that were originally in my bank account which was only XXXX. They will not release the XXXX until all checks against my account have been disputed and that could take up to 120 days. I feel that the bank should not be holding my actual funds that were in my account" product category.
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