Total complaints
1
Filed since SoFi
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows INC.,TN,380XX,,Consent provided,Web,2024-04-14,Closed with explanation,Yes,N/A,8765405's complaint history from CFPB public records. 1 consumers have filed complaints since SoFi. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since SoFi
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How INC.,TN,380XX,,Consent provided,Web,2024-04-14,Closed with explanation,Yes,N/A,8765405's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| their Back Office Department finally responded to my inquiries and complaints approximately 3 weeks before the 90 day Investigation concluded. The 90 day deadline was set for XX/XX/year>. I received an email on XX/XX/year> stating the denial of my claim. I have all the documentation | 1 |
| Issue | Complaints |
|---|---|
| call logs to prove their unprofessionalism and mishandling of this matter. I filed numerous complaints with SoFi Account Managers on SoFi Back office department | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
INC.,TN,380XX,,Consent provided,Web,2024-04-14,Closed with explanation,Yes,N/A,8765405 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to SoFi, and the most recent logged activity is SoFi opene, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, INC.,TN,380XX,,Consent provided,Web,2024-04-14,Closed with explanation,Yes,N/A,8765405 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "their Back Office Department finally responded to my inquiries and complaints approximately 3 weeks before the 90 day Investigation concluded. The 90 day deadline was set for XX/XX/year>. I received an email on XX/XX/year> stating the denial of my claim. I have all the documentation", and the single most common underlying issue is "call logs to prove their unprofessionalism and mishandling of this matter. I filed numerous complaints with SoFi Account Managers on SoFi Back office department".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating INC.,TN,380XX,,Consent provided,Web,2024-04-14,Closed with explanation,Yes,N/A,8765405: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
INC.,TN,380XX,,Consent provided,Web,2024-04-14,Closed with explanation,Yes,N/A,8765405 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
INC.,TN,380XX,,Consent provided,Web,2024-04-14,Closed with explanation,Yes,N/A,8765405 has a 0% timely response rate to CFPB complaints.
The most common issue reported against INC.,TN,380XX,,Consent provided,Web,2024-04-14,Closed with explanation,Yes,N/A,8765405 is "call logs to prove their unprofessionalism and mishandling of this matter. I filed numerous complaints with SoFi Account Managers on SoFi Back office department" in the "their Back Office Department finally responded to my inquiries and complaints approximately 3 weeks before the 90 day Investigation concluded. The 90 day deadline was set for XX/XX/year>. I received an email on XX/XX/year> stating the denial of my claim. I have all the documentation" product category.
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