Total complaints
1
Filed since But
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows INC.,PA,152XX,,Consent provided,Web,2021-06-25,Closed with explanation,Yes,N/A,4491121's complaint history from CFPB public records. 1 consumers have filed complaints since But . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since But
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How INC.,PA,152XX,,Consent provided,Web,2021-06-25,Closed with explanation,Yes,N/A,4491121's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| nor can I cancel an authorization once it has been made. I can't even see what date it will expire on! The particular authorizations in this case were made on XX/XX/XXXX and somehow lasted until XX/XX/XXXX! I don't think even the merchant can be blamed for that length of time ; that is the fault of Citizens Bank. So the bank gets to say that temporary authorizations count against my balance | 1 |
| Issue | Complaints |
|---|---|
| and the bank gets to charge me overdraft fees on the basis of how they've secretly determined temporary authorizations work? I understand the first part - you can't allow infinite temporary authorizations because of the obvious potential for problems. But the latter two are completely unfair to the consumer. You can't even plan without information on when temporary authorizations will drop off | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
INC.,PA,152XX,,Consent provided,Web,2021-06-25,Closed with explanation,Yes,N/A,4491121 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to But , and the most recent logged activity is But most r, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, INC.,PA,152XX,,Consent provided,Web,2021-06-25,Closed with explanation,Yes,N/A,4491121 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "nor can I cancel an authorization once it has been made. I can't even see what date it will expire on! The particular authorizations in this case were made on XX/XX/XXXX and somehow lasted until XX/XX/XXXX! I don't think even the merchant can be blamed for that length of time ; that is the fault of Citizens Bank. So the bank gets to say that temporary authorizations count against my balance", and the single most common underlying issue is "and the bank gets to charge me overdraft fees on the basis of how they've secretly determined temporary authorizations work? I understand the first part - you can't allow infinite temporary authorizations because of the obvious potential for problems. But the latter two are completely unfair to the consumer. You can't even plan without information on when temporary authorizations will drop off".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating INC.,PA,152XX,,Consent provided,Web,2021-06-25,Closed with explanation,Yes,N/A,4491121: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
INC.,PA,152XX,,Consent provided,Web,2021-06-25,Closed with explanation,Yes,N/A,4491121 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
INC.,PA,152XX,,Consent provided,Web,2021-06-25,Closed with explanation,Yes,N/A,4491121 has a 0% timely response rate to CFPB complaints.
The most common issue reported against INC.,PA,152XX,,Consent provided,Web,2021-06-25,Closed with explanation,Yes,N/A,4491121 is "and the bank gets to charge me overdraft fees on the basis of how they've secretly determined temporary authorizations work? I understand the first part - you can't allow infinite temporary authorizations because of the obvious potential for problems. But the latter two are completely unfair to the consumer. You can't even plan without information on when temporary authorizations will drop off" in the "nor can I cancel an authorization once it has been made. I can't even see what date it will expire on! The particular authorizations in this case were made on XX/XX/XXXX and somehow lasted until XX/XX/XXXX! I don't think even the merchant can be blamed for that length of time ; that is the fault of Citizens Bank. So the bank gets to say that temporary authorizations count against my balance" product category.
Read our methodology — how this data is sourced, computed, and verified.