Inc.,OH,45103,,Consent provided,Web,2021-09-23,Closed with explanation,Yes,N/A,4748966

What the CFPB Record Shows About Inc.,OH,45103,,Consent provided,Web,2021-09-23,Closed with explanation,Yes,N/A,4748966

Inc.,OH,45103,,Consent provided,Web,2021-09-23,Closed with explanation,Yes,N/A,4748966 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Disc, and the most recent logged activity is Discovery , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Inc.,OH,45103,,Consent provided,Web,2021-09-23,Closed with explanation,Yes,N/A,4748966 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "one of the higher rated loans had been paid off and as a result of the {$950.00} payment allocation the 2nd loan with the high interest rate was also paid off. *this comes up later in the requests Request : I have made multiple phone calls and requests in order to get this resolved with Firstmark going back to XXXX. I was first told it would take 2 weeks to review. 4 weeks later I followed up with them via their online contact sheet on XXXX asking for an update. To which they replied that it was corrected. When I went online only the last {$950.00} payment was reallocated and not the whole history of payments like I had requested to them on the phone and in writing. I filled out another online contact form on XX/XX/XXXX explaining in more detail what was needed and again requested that all payments would be reviewed. I received a response that my request was received on XX/XX/XXXX and that the payment request was under review which would take XXXX weeks for processing. I then followed up via phone call on XXXX and the customer service rep told me that nothing was reallocated because the 2 loans with the highest interest rate have been paid off. I again explained my story and advised what I wanted to be done. The rep seemed like she understood", and the single most common underlying issue is "escalate the matter and have someone contact me within a couple of days. A few days went by".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Inc.,OH,45103,,Consent provided,Web,2021-09-23,Closed with explanation,Yes,N/A,4748966: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.