Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows INC.,MD,XXXXX,Older American,Consent provided,Web,2025-12-26,Closed with explanation,Yes,N/A,18298330's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How INC.,MD,XXXXX,Older American,Consent provided,Web,2025-12-26,Closed with explanation,Yes,N/A,18298330's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I tried again to log into my TransUnion account to no avail as I could NOT get a security code via my personal email address. I received an email dated XX/XX/XXXX from XXXX indicating that I could get 2 more years of free identity protection through TransUnion. I called TransUnion and was again sent to Tech Support who walked me though using a different browser than XXXX. It also did NOT allow me access. Then the Tech Support ( XXXX ) indicated that he can delete the account and I can set up a NEW account. However | 1 |
| Issue | Complaints |
|---|---|
| he indicated that I can no longer have a TransUnion account. He also refused to extend free identity protection services on my account due to the XXXX XXXX identify data breach which is offered on the website to others. I need to access my TransUnion account using my personal email account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
INC.,MD,XXXXX,Older American,Consent provided,Web,2025-12-26,Closed with explanation,Yes,N/A,18298330 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, INC.,MD,XXXXX,Older American,Consent provided,Web,2025-12-26,Closed with explanation,Yes,N/A,18298330 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I tried again to log into my TransUnion account to no avail as I could NOT get a security code via my personal email address. I received an email dated XX/XX/XXXX from XXXX indicating that I could get 2 more years of free identity protection through TransUnion. I called TransUnion and was again sent to Tech Support who walked me though using a different browser than XXXX. It also did NOT allow me access. Then the Tech Support ( XXXX ) indicated that he can delete the account and I can set up a NEW account. However", and the single most common underlying issue is "he indicated that I can no longer have a TransUnion account. He also refused to extend free identity protection services on my account due to the XXXX XXXX identify data breach which is offered on the website to others. I need to access my TransUnion account using my personal email account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating INC.,MD,XXXXX,Older American,Consent provided,Web,2025-12-26,Closed with explanation,Yes,N/A,18298330: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
INC.,MD,XXXXX,Older American,Consent provided,Web,2025-12-26,Closed with explanation,Yes,N/A,18298330 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
INC.,MD,XXXXX,Older American,Consent provided,Web,2025-12-26,Closed with explanation,Yes,N/A,18298330 has a 0% timely response rate to CFPB complaints.
The most common issue reported against INC.,MD,XXXXX,Older American,Consent provided,Web,2025-12-26,Closed with explanation,Yes,N/A,18298330 is "he indicated that I can no longer have a TransUnion account. He also refused to extend free identity protection services on my account due to the XXXX XXXX identify data breach which is offered on the website to others. I need to access my TransUnion account using my personal email account" in the "I tried again to log into my TransUnion account to no avail as I could NOT get a security code via my personal email address. I received an email dated XX/XX/XXXX from XXXX indicating that I could get 2 more years of free identity protection through TransUnion. I called TransUnion and was again sent to Tech Support who walked me though using a different browser than XXXX. It also did NOT allow me access. Then the Tech Support ( XXXX ) indicated that he can delete the account and I can set up a NEW account. However" product category.
Read our methodology — how this data is sourced, computed, and verified.