2026 data Public-data reference. official source

Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359

1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1 consumer complaints filed with the CFPB

This profile shows Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359's complaint history from CFPB public records. 1 consumers have filed complaints since Coin. The company has a 0% timely response rate and has provided relief in 0% of cases.

1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
Coin
Since

Total complaints

1

Filed since Coin

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359 complaint mix by product

Total complaints: 1

Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359 complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). We have: 1 complaints (100.0%), resolution 0.0% We have 100.0%
  • We have 1 100.0% 0% relief

How Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
We have reviewed your complaint regarding a double posting of a BTC withdrawal to your private wallet which led to a negative XXXX BTC balance in your Coinbase account. Review of your accounts transaction history show two completed sends of XXXX BTC to your external private wallet ; one on XXXX XXXX XXXX PST and the other on XXXX XXXX PM PST. Review of these transactions on the blockchain show your private wallet received both of these transfers : https : XXXX As your private wallet received a total of XXXX BTC 1

Top Issues

Issue Complaints
we have determined that your customer experience was not up to our standards. Coinbase has credited your account XXXX USD in compensation for your unsatisfactory customer experience. Please reach out to our support team if you have any further questions. Sincerely 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359

Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Coin, and the most recent logged activity is Coinbase ', giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "We have reviewed your complaint regarding a double posting of a BTC withdrawal to your private wallet which led to a negative XXXX BTC balance in your Coinbase account. Review of your accounts transaction history show two completed sends of XXXX BTC to your external private wallet ; one on XXXX XXXX XXXX PST and the other on XXXX XXXX PM PST. Review of these transactions on the blockchain show your private wallet received both of these transfers : https : XXXX As your private wallet received a total of XXXX BTC", and the single most common underlying issue is "we have determined that your customer experience was not up to our standards. Coinbase has credited your account XXXX USD in compensation for your unsatisfactory customer experience. Please reach out to our support team if you have any further questions. Sincerely".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359 have?

Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359 respond to complaints on time?

Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359 has a 0% timely response rate to CFPB complaints.

What is the most common complaint about Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359?

The most common issue reported against Inc.,CA,94402,,Consent provided,Web,2021-07-14,Closed with explanation,Yes,N/A,4543359 is "we have determined that your customer experience was not up to our standards. Coinbase has credited your account XXXX USD in compensation for your unsatisfactory customer experience. Please reach out to our support team if you have any further questions. Sincerely" in the "We have reviewed your complaint regarding a double posting of a BTC withdrawal to your private wallet which led to a negative XXXX BTC balance in your Coinbase account. Review of your accounts transaction history show two completed sends of XXXX BTC to your external private wallet ; one on XXXX XXXX XXXX PST and the other on XXXX XXXX PM PST. Review of these transactions on the blockchain show your private wallet received both of these transfers : https : XXXX As your private wallet received a total of XXXX BTC" product category.

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