Total complaints
10
Filed since 35-
2026 data Public-data reference. official source
INC.
10 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
10 consumer complaints filed with the CFPB
This profile shows INC.'s complaint history from CFPB public records. 10 consumers have filed complaints since 35- . The company has a 0% timely response rate and has provided relief in 0% of cases.
10
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
10
States Active
35-
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
INC. complaint mix by product
- I was 1 14.3% – 0% relief
- balance {$0.00} 1 14.3% – 0% relief
- I decided 1 14.3% – 0% relief
- formerly The 1 14.3% – 0% relief
- leading to 1 14.3% – 0% relief
- in parallel 1 14.3% – 0% relief
- the Borrower 1 14.3% – 0% relief
How INC.'s 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I was advised by a rep to go into forbearance as I await the return of the fund | 1 |
| balance {$0.00} | 1 |
| I decided to call XXXX XXXX back at XXXX to speak with a representative about the previous calls and determine if valid. This was a mistake. Although | 1 |
| formerly The Money Source ) throughout XXXX. It has now been a month since closing. No plan of action was provided which would ensure I received my refund inside the requisite 20 days. When I ask them how long they are allowed to take with this process | 1 |
| leading to burdensome financial obligations on the consumer. This | 1 |
| in parallel to the mortgage company seeking a new borrower response package from us ( including paystubs | 1 |
| the Borrower is making payments within a Chapter XXXX Bankruptcy Plan. However | 1 |
| this is in response to your false allegations of arrearages and threats to file a false report to the respective credit bureau. I do not owe you the monies you claim I owe you. You have not provided any documentation to substantiate those allegations they are bare allegations. I have asked you for documentation that shows the debt you claim I Owe and as of this letter IHAVE NOT RECEIVED ANY DOCUMENTs to substantiate your claims. You promised that the documents would be forthcoming but its been more than ten days and no documents. In addition you are not applying the monies I have sent to pay my mortgage. You accuse me of being late and add to my astonishment a late fee of XXXXdollars. These are pure bully tactics that are not only unprofessional but in my view illegal. My taxes are current and the next installment are not due till XX/XX/ | 1 |
| for which I never heard back. In XXXX I was told the letter was received and my request was being processed. In XXXX there was no change. I called to complain and nothing was done to further the status of my claim other than to disable and reenable my autopay and wait until XXXX. I waited until XXXX when I checked my account and saw that my autopay never set up and I was charged with a late fee of {$120.00}. I spoke to an agent and they told me that the late fee wouldn't be refunded I wouldn't be able to have escrow payments set up until XX/XX/XXXX. I was furious and told my story that I had been trying many months to do this and this was the first that I was hearing this. After being escalated to an agent | 1 |
| this is causing us additional financial distress | 1 |
Top States
| State | Complaints |
|---|---|
| THE,PA,191XX,Servicemember,Consent provided,Web,2020-09-16,Closed with explanation,Yes,N/A,3847564 | 1 |
| same LOC | 1 |
| THE,NY,10025,,Consent provided,Web,2021-05-02,Untimely response,No,N/A,4343850 | 1 |
| THE,MI,49506,,Consent provided,Web,2023-05-03,Closed with explanation,Yes,N/A,6927104 | 1 |
| THE,WI,539XX,,Consent provided,Web,2019-05-03,Closed with explanation,Yes,N/A,3213110 | 1 |
| THE,NJ,07112,,Consent provided,Web,2017-09-28,Closed with non-monetary relief,No,N/A,2687418 | 1 |
| THE,GA,30253,,Consent provided,Web,2021-08-14,Closed with explanation,Yes,N/A,4630881 | 1 |
| THE,CA,95206,Older American | 1 |
| THE,CA,90815,,Consent provided,Web,2021-01-07,Closed with explanation,Yes,N/A,4055396 | 1 |
| THE,NJ,074XX,,Consent provided,Web,2019-03-19,Closed with explanation,Yes,N/A,3177154 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| then in subsequent call | 1 |
| 2nd ending in XXXX ( closed on XX/XX/XXXX same LOC | 1 |
| the auto-debit from one of my personal loans was turned off and they wanted to speak about a payment. However | 1 |
| and that it's their policy not to make any guarantees. All staff have told me to just keep waiting | 1 |
| concurrent with near historic unemployment rates only gradually inching down ; placing mortgage payments at | 1 |
| etc. ) to qualify for a new trial period beyond the 3 month trial period we had just successfully finished in XX/XX/XXXX | 1 |
| rather than the full contractual monthly amount of {$1700.00}. Partial funds are placed in suspense until the full payment amount can be applied. As of the date of this letter | 1 |
| and that amounts to a monthly {$64.00}. I have instructed XXXX XXXX to include the new projection of taxes in my monthly payment but they have dismissed me as a customer because of your antics | 1 |
| I was told that autopay wouldn't work until XX/XX/XXXX as well | 1 |
| and they will not approve us due to my credit report incorrectly showing we are 6 months behind on our mortgage. They have extended our lease for another month | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About INC.
INC. has accumulated 10 consumer complaints in the CFPB public database, with filings active across 10 U.S. states. Of those submissions, 9 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 35- , and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, INC. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was advised by a rep to go into forbearance as I await the return of the fund", and the single most common underlying issue is "then in subsequent call".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does INC. have?
INC. has received 10 consumer complaints filed with the Consumer Financial Protection Bureau.
Does INC. respond to complaints on time?
INC. has a 0% timely response rate to CFPB complaints.
What is the most common complaint about INC.?
The most common issue reported against INC. is "then in subsequent call" in the "I was advised by a rep to go into forbearance as I await the return of the fund" product category.
Read our methodology — how this data is sourced, computed, and verified.
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