Total complaints
2
Filed since On X
2026 data Public-data reference. official source
in XXXX of XXXX.
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows in XXXX of XXXX.'s complaint history from CFPB public records. 2 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
in XXXX of XXXX. complaint mix by product
- I called 1 50.0% – 0% relief
- I called 1 50.0% – 0% relief
How in XXXX of XXXX.'s 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I called the Heartland ECSI customer service line | 1 |
| I called the XXXX XXXX customer service line | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and requested that they report my loan status again to XXXX. They said they couldn't report any information to XXXX unless XXXX requested it directly. The Heartland ECSI customer service representative recommended filing another dispute with XXXX in order to prompt an information request from XXXX to Heartland ECSI. In addition | 1 |
| and requested that they report my loan status again to Transunion. They said they couldn't report any information to Transunion unless Transunion requested it directly. The XXXX XXXX customer service representative recommended filing another dispute with Transunion in order to prompt an information request from Transunion to XXXX XXXX. In addition | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About in XXXX of XXXX.
in XXXX of XXXX. has accumulated 2 consumer complaints in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, in XXXX of XXXX. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called the Heartland ECSI customer service line", and the single most common underlying issue is "and requested that they report my loan status again to XXXX. They said they couldn't report any information to XXXX unless XXXX requested it directly. The Heartland ECSI customer service representative recommended filing another dispute with XXXX in order to prompt an information request from XXXX to Heartland ECSI. In addition".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating in XXXX of XXXX.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does in XXXX of XXXX. have?
in XXXX of XXXX. has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does in XXXX of XXXX. respond to complaints on time?
in XXXX of XXXX. has a 0% timely response rate to CFPB complaints.
What is the most common complaint about in XXXX of XXXX.?
The most common issue reported against in XXXX of XXXX. is "and requested that they report my loan status again to XXXX. They said they couldn't report any information to XXXX unless XXXX requested it directly. The Heartland ECSI customer service representative recommended filing another dispute with XXXX in order to prompt an information request from XXXX to Heartland ECSI. In addition" in the "I called the Heartland ECSI customer service line" product category.
Read our methodology — how this data is sourced, computed, and verified.
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