Total complaints
14
Filed since A Fo
2026 data Public-data reference. official source
in XXXX
14 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
14 consumer complaints filed with the CFPB
This profile shows in XXXX's complaint history from CFPB public records. 14 consumers have filed complaints since A Fo. The company has a 0% timely response rate and has provided relief in 7.1% of cases.
14
Total Complaints
0%
Timely Response
0%
Disputed
7.1%
Relief Provided
14
States Active
A Fo
Since
Timely response
0%
CFPB-tracked response window
Relief rate
7.1%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 7.1%
Industry median
Share closed with monetary or non-monetary relief.
in XXXX complaint mix by product
- I acquired 2 25.0% – 0% relief
- they did 1 12.5% – 0% relief
- on my 1 12.5% – 0% relief
- XX/XX/2021 1 12.5% – 0% relief
- BUT THEY 1 12.5% – 0% relief
- and I 1 12.5% – 100% relief
- the Equifax 1 12.5% – 0% relief
How in XXXX's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I acquired my home | 2 |
| they did not send any communication though I requested for the reasons of dispute rejection. In addition | 1 |
| on my Credit Bureau | 1 |
| XX/XX/2021 | 1 |
| BUT THEY CONTINUE TO PREVENT ME FROM ACCESSING MY HOME!!! The ONE key they sent to my attorney does not open the deadbolt lock on my door to my home. It is ONLY the key to the door lock. Wells Fargo has knowingly provided only one key to one of the two locks they put on my home | 1 |
| and I made a payment of {$7300.00} a few days prior to my due date ( XX/XX/XXXX | 1 |
| the Equifax robot then asks me to enter the last four digits of my social security number | 1 |
| Acquisition or Abandonment of Secured Property has been filed with the Internal Revenue Service XXXX for XXXX XXXX date of acquisition XX/XX/XXXX | 1 |
| without valid cause | 1 |
| XXXX XX/XX/2019 | 1 |
| XXXX {$160.00} XXXX ( XXXX | 1 |
| 2016 | 1 |
| I contacted SPS advising of my struggles to tender my mortgage payments on time. SPSs agents offered me an opportunity to apply for a loan modification. I completed and returned the loan modification application | 1 |
Top States
| State | Complaints |
|---|---|
| they closed my apple card | 1 |
| and those debt | 1 |
| I was released from a 20 year contract with the XXXX XXXX XXXX XXXX resulting with me losing a substantial amount of income. As a result | 1 |
| CA | 1 |
| I could not open the lockbox anyway | 1 |
| I saw that I never received my refund. I called back to find out both requests were cancelled. No reason given | 1 |
| XXXX and XXXX. It asks me about mortgages I might have had in XXXX or XXXX. I dont remember the name of the mortgage companies who had my mortgages eight and ten years ago! Not to mention | 1 |
| and each borrowers legal representative in connection with this case in full satisfaction of the bonds | 1 |
| I had noticed and reported {$120.00} of unauthorized merchant withdrawals from my checking account. There is nothing about that event that makes freezing five of my accounts and depriving me of {$430000.00} of my assets | 1 |
| Indiana. I was first told that once the request had been processed '' | 1 |
| PA | 1 |
| the court ruled that a credit reporting agency ca n't claim a court or government agency verified information simply because they do n't do it | 1 |
| I incurred a substantial loss of income. The aforementioned event have caused me to struggle to tender my payments on time. I did the best I could to keep up with my mortgage payments | 1 |
| XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| the original decision will remain because there is no evidence to substantiate the claim ''. I have called the customer support numerous times and asked what proof i needed to send to and have sent every documents that they have asked me to send. However | 1 |
| by lowering my score | 1 |
| most recently to Carrington Mortgage. Nevertheless | 1 |
| ex XXXX | 1 |
| a neighbor called police | 1 |
| Citibank went ahead and processed an autopay for the same amount. Now I have paid my statement balance twice. I called on XX/XX/XXXX when I saw the 2nd transaction | 1 |
| XX/XX/XXXX ( and this happened again on Monday | 1 |
| XXXX XXXX DBA SHELLPOINT MORTGAGE SERVICINGs date of acquisition XX/XX/XXXX | 1 |
| 1 savings account | 1 |
| which I used. On Monday | 1 |
| XXXX {$200.00} XXXX XXXX XXXX XXXX | 1 |
| XXXX XXXX XXXX | 1 |
| most recently to XXXX XXXX XXXX. Nevertheless | 1 |
| I was approved. Next | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About in XXXX
in XXXX has accumulated 14 consumer complaints in the CFPB public database, with filings active across 14 U.S. states. Of those submissions, 11 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to A Fo, and the most recent logged activity is Yesterday, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, in XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 7.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I acquired my home", and the single most common underlying issue is "the original decision will remain because there is no evidence to substantiate the claim ''. I have called the customer support numerous times and asked what proof i needed to send to and have sent every documents that they have asked me to send. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating in XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does in XXXX have?
in XXXX has received 14 consumer complaints filed with the Consumer Financial Protection Bureau.
Does in XXXX respond to complaints on time?
in XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about in XXXX?
The most common issue reported against in XXXX is "the original decision will remain because there is no evidence to substantiate the claim ''. I have called the customer support numerous times and asked what proof i needed to send to and have sent every documents that they have asked me to send. However" in the "I acquired my home" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
