Total complaints
1
Filed since It m
2026 data Public-data reference. official source
in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process's complaint history from CFPB public records. 1 consumers have filed complaints since It m. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
It m
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process complaint mix by product
- when we 1 100.0% – 0% relief
How in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| when we were three payments behind. Selene continued to request more documents from us | 1 |
Top States
| State | Complaints |
|---|---|
| we did not make payments | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| so we did not know they wanted more documents. When they claimed our loan modification application package was incomplete | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process
in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to It m, and the most recent logged activity is It must be, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when we were three payments behind. Selene continued to request more documents from us", and the single most common underlying issue is "so we did not know they wanted more documents. When they claimed our loan modification application package was incomplete".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process have?
in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process respond to complaints on time?
in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process has a 0% timely response rate to CFPB complaints.
What is the most common complaint about in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process?
The most common issue reported against in XX/XX/XXXX. Since our understanding was that our monthly payments were paused during the application process is "so we did not know they wanted more documents. When they claimed our loan modification application package was incomplete" in the "when we were three payments behind. Selene continued to request more documents from us" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
