in XX/XX/XXXX I received a notice from XXXX stating that the amount was still outstanding. I immediately called them and after being transferred around several times talked with XXXX XXXX who assured me that the matter would be resolved and that the funds were with the XXXX County Sheriff 's Office. She would not give me a phone number or contact that I could follow up with stating that the matter was between them and the Sheriff 's Office. XX/XX/XXXX I received a letter from XXXX stating that they were willing to renegotiate the amount owed and wipe out up to XXXX % of the debt. As the XXXX season was approaching and I was dealing with a multitude of family issues I decided to contact them after the holiday the following week. Imagine my surprise when I went to access our savings account at XXXX only to discover that no funds were available because a lien had been served by XXXX and {$5100.00} had been seized. This now brings the total taken from accounts to {$10000.00} which is {$4500.00} more than the original amount ordered. As of this date I have received a check for {$4400.00} from Wells Fargo returning some of the funds taken in error. I have been unable to cash this check due to the way it is written.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,90808,Servicemember,Consent provided,Web,2017-01-19,Closed with explanation,No,No,2298938

What the CFPB Record Shows About in XX/XX/XXXX I received a notice from XXXX stating that the amount was still outstanding. I immediately called them and after being transferred around several times talked with XXXX XXXX who assured me that the matter would be resolved and that the funds were with the XXXX County Sheriff 's Office. She would not give me a phone number or contact that I could follow up with stating that the matter was between them and the Sheriff 's Office. XX/XX/XXXX I received a letter from XXXX stating that they were willing to renegotiate the amount owed and wipe out up to XXXX % of the debt. As the XXXX season was approaching and I was dealing with a multitude of family issues I decided to contact them after the holiday the following week. Imagine my surprise when I went to access our savings account at XXXX only to discover that no funds were available because a lien had been served by XXXX and {$5100.00} had been seized. This now brings the total taken from accounts to {$10000.00} which is {$4500.00} more than the original amount ordered. As of this date I have received a check for {$4400.00} from Wells Fargo returning some of the funds taken in error. I have been unable to cash this check due to the way it is written.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,90808,Servicemember,Consent provided,Web,2017-01-19,Closed with explanation,No,No,2298938

in XX/XX/XXXX I received a notice from XXXX stating that the amount was still outstanding. I immediately called them and after being transferred around several times talked with XXXX XXXX who assured me that the matter would be resolved and that the funds were with the XXXX County Sheriff 's Office. She would not give me a phone number or contact that I could follow up with stating that the matter was between them and the Sheriff 's Office. XX/XX/XXXX I received a letter from XXXX stating that they were willing to renegotiate the amount owed and wipe out up to XXXX % of the debt. As the XXXX season was approaching and I was dealing with a multitude of family issues I decided to contact them after the holiday the following week. Imagine my surprise when I went to access our savings account at XXXX only to discover that no funds were available because a lien had been served by XXXX and {$5100.00} had been seized. This now brings the total taken from accounts to {$10000.00} which is {$4500.00} more than the original amount ordered. As of this date I have received a check for {$4400.00} from Wells Fargo returning some of the funds taken in error. I have been unable to cash this check due to the way it is written.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,90808,Servicemember,Consent provided,Web,2017-01-19,Closed with explanation,No,No,2298938 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX/XX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, in XX/XX/XXXX I received a notice from XXXX stating that the amount was still outstanding. I immediately called them and after being transferred around several times talked with XXXX XXXX who assured me that the matter would be resolved and that the funds were with the XXXX County Sheriff 's Office. She would not give me a phone number or contact that I could follow up with stating that the matter was between them and the Sheriff 's Office. XX/XX/XXXX I received a letter from XXXX stating that they were willing to renegotiate the amount owed and wipe out up to XXXX % of the debt. As the XXXX season was approaching and I was dealing with a multitude of family issues I decided to contact them after the holiday the following week. Imagine my surprise when I went to access our savings account at XXXX only to discover that no funds were available because a lien had been served by XXXX and {$5100.00} had been seized. This now brings the total taken from accounts to {$10000.00} which is {$4500.00} more than the original amount ordered. As of this date I have received a check for {$4400.00} from Wells Fargo returning some of the funds taken in error. I have been unable to cash this check due to the way it is written.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,90808,Servicemember,Consent provided,Web,2017-01-19,Closed with explanation,No,No,2298938 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a levy was sent to Wells Fargo Bank in XXXX", and the single most common underlying issue is "along with my sister".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating in XX/XX/XXXX I received a notice from XXXX stating that the amount was still outstanding. I immediately called them and after being transferred around several times talked with XXXX XXXX who assured me that the matter would be resolved and that the funds were with the XXXX County Sheriff 's Office. She would not give me a phone number or contact that I could follow up with stating that the matter was between them and the Sheriff 's Office. XX/XX/XXXX I received a letter from XXXX stating that they were willing to renegotiate the amount owed and wipe out up to XXXX % of the debt. As the XXXX season was approaching and I was dealing with a multitude of family issues I decided to contact them after the holiday the following week. Imagine my surprise when I went to access our savings account at XXXX only to discover that no funds were available because a lien had been served by XXXX and {$5100.00} had been seized. This now brings the total taken from accounts to {$10000.00} which is {$4500.00} more than the original amount ordered. As of this date I have received a check for {$4400.00} from Wells Fargo returning some of the funds taken in error. I have been unable to cash this check due to the way it is written.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,90808,Servicemember,Consent provided,Web,2017-01-19,Closed with explanation,No,No,2298938: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.