Total complaints
15
Filed since ***P
15 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
15 consumer complaints filed with the CFPB
This profile shows in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title's complaint history from CFPB public records. 15 consumers have filed complaints since ***P. The company has a 0% timely response rate and has provided relief in 6.7% of cases.
Total complaints
15
Filed since ***P
Timely response
0%
CFPB-tracked response window
Relief rate
6.7%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title's 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| missed payments | 3 |
| but has resulted in significant financial damage. Violations of the United States Code : 1. 15 U.S. Code 6801 ( a ) states : It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' 2. 15 U.S. Code 6809 ( 3 ) ( A ) defines a financial institution '' as : any institution the business of which is engaging in financial activities as described in section 1843 ( k ) of title 12. '' 3. 12 U.S. Code 1843 ( k ) ( 1 ) A ) defines a financial activity '' as : to be financial in nature or incidental to such financial activity ; '' UPSTART NETWORK INC. engages in these activities | 2 |
| I was recently made aware of information from the Federal Trade Commission ( FTC ) website ; specifically | 2 |
| because XXXX XXXX XXXX XXXX states that they do not provide consumer information to third parties which they violated by reporting my nonpublic personal information to the credit reporting agencies listed above. According to 15 USC 6802 B ) I am supposed to receive THREE disclosures before my nonpublic personal information is shared but I never received notice. XXXX XXXX | 2 |
| under the FCRA | 2 |
| if the consumer agrees | 1 |
| A FORMAL DECLARATION IN WHERE YOU SWEAR TO THE TRUTHS OF THE STATEMENTS OF THE FACTS OF THE MATTER!! I hereby inform you that you do not have my consent to communicate with me through any medium. Furthermore | 1 |
| my car. I have certified copy of proof that I will upload of the UCC 11 Search. So thats 1 violation. Per 15 USC code 1692f Unfair Practices : A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing | 1 |
| thats their problem. Thats not my responsibility. And the law clearly states my history | 1 |
| State | Complaints |
|---|---|
| that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity | 10 |
| that such information may be disclosed to such third party 15 U.S. Code 6803 - Disclosure of institution privacy policy ( a ) Disclosure required At the time of establishing a customer relationship with a consumer and not less than annually during the continuation of such relationship | 3 |
| of such financial institutions policies and practices with respect to ( 1 ) disclosing nonpublic personal information to affiliates and nonaffiliated third parties | 2 |
| Issue | Complaints |
|---|---|
| a financial institution may not | 11 |
| directly or through any affiliate | 2 |
| 12 CFR 1022.24 | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title has accumulated 15 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 15 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ***P, and the most recent logged activity is any notice, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title reports a 0% timely-response rate and has closed 20% of cases with a written explanation to the consumer. 6.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "missed payments", and the single most common underlying issue is "a financial institution may not".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title has received 15 consumer complaints filed with the Consumer Financial Protection Bureau.
in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title has a 0% timely response rate to CFPB complaints.
The most common issue reported against in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title is "a financial institution may not" in the "missed payments" product category.
Read our methodology — how this data is sourced, computed, and verified.