Total complaints
1
Filed since XXXX
2026 data Public-data reference. official source
in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XXXX
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely complaint mix by product
- the check 1 100.0% – 0% relief
How in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| the check was deposited on XX/XX/XXXX cleared at XXXX bank | 1 |
Top States
| State | Complaints |
|---|---|
| and hung up on. So I do the same thing again and an hour later speak to someone else. He is XXXX help either and tells me that I needed paperwork dated after XX/XX/XXXX showing my name w/ the business name - THE XXXX XXXX that! The back office '' stated if I wanted to close my account that I could stop by a branch after the holiday and get a check for our VA Direct Deposit of $ XXXX that went in on XX/XX/XXXX but not the {$990.00} because they need to verify the check ( which they did on XX/XX/XXXX )! So on XX/XX/XXXX I went to the XXXX XXXX NC branch to close my account. I checked my account before I left and the account was still open. By the time I got there the account was closed and they stated there's nothing they can do! They told me to call the back office '' to find out where my money is! So I call the back office '' AGAIN on XX/XX/XXXX for them to contradict what the branch told me would occur. They then stated they had to verify both the direct deposit and the check!!!!! I'm my XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX so our income is limited as it is! So essentially we haven't been paid this month because of Chase Bank and their shady practices. At this point I've spoken to these people 5x by phone and 3 different visits to 3 different branches ( XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| on XX/XX/XXXX and Chase verified this check on XX/XX/XXXX. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely
in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX wrote, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the check was deposited on XX/XX/XXXX cleared at XXXX bank", and the single most common underlying issue is "on XX/XX/XXXX and Chase verified this check on XX/XX/XXXX. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely have?
in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely respond to complaints on time?
in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely has a 0% timely response rate to CFPB complaints.
What is the most common complaint about in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely?
The most common issue reported against in which they faxed to the back office ''. The banker who assisted me faxed my XXXX and an invoice dated XX/XX/XXXX. He then told me to wait XXXX to call the back office '' to have them release the hold. I called on XX/XX/XXXX left my number to be called back and an hour later at XXXX Chase XXXX and I was spoken to rudely is "on XX/XX/XXXX and Chase verified this check on XX/XX/XXXX. However" in the "the check was deposited on XX/XX/XXXX cleared at XXXX bank" product category.
Read our methodology — how this data is sourced, computed, and verified.
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