in this situation

What the CFPB Record Shows About in this situation

in this situation has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, in this situation reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I sent in a payment to pay off my full balance of {$2800.00}. After the payment", and the single most common underlying issue is "I found to have an outstanding balance of about {$180.00} and 90 days late on my Chase credit card. I immediately contacted Chase customer service to inquire about this. The customer service representative took his time and was able determine that I had never received an additional bill for a small additional interest payment for approximately {$30.00}. I had recently moved and never changed my address through Chase since I had just paid off the balance in full and figured I would no longer be receiving anymore bills. I also had filed a change of address through my post office so all bills should have been forwarded to me anyway... which I have come to find out they didn't. The customer service representative at Chase was able to see that the bills that had tried to be sent to me had been returned to Chase by the post office. The situation ended up that I had an outstanding bill of approximately {$30.00} that I was never aware of that had been compounding late fees for 3 months and negatively impacting my credit score. Thankfully".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating in this situation: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.