Total complaints
1
Filed since In X
2026 data Public-data reference. official source
in the secure messaging on their own website
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows in the secure messaging on their own website's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
In X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
in the secure messaging on their own website complaint mix by product
- I noticed 1 100.0% – 0% relief
How in the secure messaging on their own website's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I noticed Navy Federal had increased the rate of the loan to 15.29 % without notifying me of the increase in my rate. When I called Navy Federal in XXXX to inquire | 1 |
Top States
| State | Complaints |
|---|---|
| there was no message about the predatory increase or the failure of Navy Federal and the dealership to appropriately transfer the title. During this time | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and they confirmed that was something they receive in the normal course from the dealership. During the XXXX - XXXX time period | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About in the secure messaging on their own website
in the secure messaging on their own website has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, in the secure messaging on their own website reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I noticed Navy Federal had increased the rate of the loan to 15.29 % without notifying me of the increase in my rate. When I called Navy Federal in XXXX to inquire", and the single most common underlying issue is "and they confirmed that was something they receive in the normal course from the dealership. During the XXXX - XXXX time period".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating in the secure messaging on their own website: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does in the secure messaging on their own website have?
in the secure messaging on their own website has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does in the secure messaging on their own website respond to complaints on time?
in the secure messaging on their own website has a 0% timely response rate to CFPB complaints.
What is the most common complaint about in the secure messaging on their own website?
The most common issue reported against in the secure messaging on their own website is "and they confirmed that was something they receive in the normal course from the dealership. During the XXXX - XXXX time period" in the "I noticed Navy Federal had increased the rate of the loan to 15.29 % without notifying me of the increase in my rate. When I called Navy Federal in XXXX to inquire" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
