Total complaints
1
Filed since I am
2026 data Public-data reference. official source
in our experience
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows in our experience's complaint history from CFPB public records. 1 consumers have filed complaints since I am. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I am
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
in our experience complaint mix by product
- untrusted and 1 100.0% – 0% relief
How in our experience's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| untrusted and poorly treated by a large financial institution such as CitiBank. In XX/XX/2020 my fianc and I opened a joint account with CitiBank in hopes of saving money together to purchase a home. At the end of XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| banks are very good at detecting fraud and getting customers their money back. We opened multiple cases with Citi Banks fraud department to dispute the charges and provide proof of fraud | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| we discovered that were experiencing an extreme case of identity theft. My social security number was used to open new bank accounts and there were attempts to take funds out of current bank accounts. Immediately we filed a police report | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About in our experience
in our experience has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I am, and the most recent logged activity is I am extre, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, in our experience reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "untrusted and poorly treated by a large financial institution such as CitiBank. In XX/XX/2020 my fianc and I opened a joint account with CitiBank in hopes of saving money together to purchase a home. At the end of XXXX", and the single most common underlying issue is "we discovered that were experiencing an extreme case of identity theft. My social security number was used to open new bank accounts and there were attempts to take funds out of current bank accounts. Immediately we filed a police report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating in our experience: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does in our experience have?
in our experience has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does in our experience respond to complaints on time?
in our experience has a 0% timely response rate to CFPB complaints.
What is the most common complaint about in our experience?
The most common issue reported against in our experience is "we discovered that were experiencing an extreme case of identity theft. My social security number was used to open new bank accounts and there were attempts to take funds out of current bank accounts. Immediately we filed a police report" in the "untrusted and poorly treated by a large financial institution such as CitiBank. In XX/XX/2020 my fianc and I opened a joint account with CitiBank in hopes of saving money together to purchase a home. At the end of XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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