Total complaints
1
Filed since I se
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows impersonal's complaint history from CFPB public records. 1 consumers have filed complaints since I se. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I se
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How impersonal's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the police report number | 1 |
| State | Complaints |
|---|---|
| cookie-cutter letters weeks later ( attached ). These condescending letters ( which I have received four in total ) provide no information other than we reviewed your claim and found them to be valid. You are responsible for paying. We have reported to the credit bureaus that you disagree with our findings. Be assured that we investigated the claim thoroughly. No explanation. No other means to proceed other than pay up. No information on my rights under the Fair Credit Billing Act as consumers should only be liable for up to {$50.00} when a card is physically stolen. I did my due diligence and reported the card stolen as soon as I learned of it. | 1 |
| Issue | Complaints |
|---|---|
| and asking them to provide me with the evidence they were using to claim that I was the one that made the purchase. I also informed Chase that I was already a XXXX member and that the thief created a new account in my name at a particular XXXX in XXXX on the day of the fraudulent charge. Chase instead decided to accuse me | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
impersonal has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I se, and the most recent logged activity is I sent mul, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, impersonal reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the police report number", and the single most common underlying issue is "and asking them to provide me with the evidence they were using to claim that I was the one that made the purchase. I also informed Chase that I was already a XXXX member and that the thief created a new account in my name at a particular XXXX in XXXX on the day of the fraudulent charge. Chase instead decided to accuse me".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating impersonal: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
impersonal has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
impersonal has a 0% timely response rate to CFPB complaints.
The most common issue reported against impersonal is "and asking them to provide me with the evidence they were using to claim that I was the one that made the purchase. I also informed Chase that I was already a XXXX member and that the thief created a new account in my name at a particular XXXX in XXXX on the day of the fraudulent charge. Chase instead decided to accuse me" in the "the police report number" product category.
Read our methodology — how this data is sourced, computed, and verified.