Im sorry I do not remember. I responded with : Well let me refresh your memory. I came straight in here when I noticed unauthorized activity on my account. You contacted the Citibank support spoke to them first had my account locked up. They transferred you to the Dipute Department you spoke to them a couple of minutes then handed me the phone. I sat here in this chair for 20 minutes filing a report. After I was done

What the CFPB Record Shows About Im sorry I do not remember. I responded with : Well let me refresh your memory. I came straight in here when I noticed unauthorized activity on my account. You contacted the Citibank support spoke to them first had my account locked up. They transferred you to the Dipute Department you spoke to them a couple of minutes then handed me the phone. I sat here in this chair for 20 minutes filing a report. After I was done

Im sorry I do not remember. I responded with : Well let me refresh your memory. I came straight in here when I noticed unauthorized activity on my account. You contacted the Citibank support spoke to them first had my account locked up. They transferred you to the Dipute Department you spoke to them a couple of minutes then handed me the phone. I sat here in this chair for 20 minutes filing a report. After I was done has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Mond, and the most recent logged activity is Monday, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Im sorry I do not remember. I responded with : Well let me refresh your memory. I came straight in here when I noticed unauthorized activity on my account. You contacted the Citibank support spoke to them first had my account locked up. They transferred you to the Dipute Department you spoke to them a couple of minutes then handed me the phone. I sat here in this chair for 20 minutes filing a report. After I was done reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/XXXX I once again walked into the branch located at XXXX XXXX XXXX for the third time regarding this incident", and the single most common underlying issue is "I was in here a couple of weeks ago? I said : My checking account without my authorization {$400.00} was taken and sent to someone on XXXX? You helped me with the dispute department".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Im sorry I do not remember. I responded with : Well let me refresh your memory. I came straight in here when I noticed unauthorized activity on my account. You contacted the Citibank support spoke to them first had my account locked up. They transferred you to the Dipute Department you spoke to them a couple of minutes then handed me the phone. I sat here in this chair for 20 minutes filing a report. After I was done: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.