Total complaints
1
Filed since Cast
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows IL Branch,CA,92395,,Consent provided,Web,2023-04-12,Closed with explanation,Yes,N/A,6831883's complaint history from CFPB public records. 1 consumers have filed complaints since Cast. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Cast
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How IL Branch,CA,92395,,Consent provided,Web,2023-04-12,Closed with explanation,Yes,N/A,6831883's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called the company ( XX/XX/XXXX around XXXX ). I spoke with XXXX and expressed my frustrations. I felt patronized as he informed me of how loans work '' | 1 |
| Issue | Complaints |
|---|---|
| I have to just pay the monthly. Further demonstrating to me that he isn't listening to me-I can pay the entire balance but waited with the impression that it was not due until XX/XX/XXXX. This company needs to be held accountable-particularly with being sure that there workers are not misinforming clients with information that can have financial repercussions ( but of course it benefits the company ) and also with clearly providing documentation to clients ( whether it is online or through the mail ). As I mentioned | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
IL Branch,CA,92395,,Consent provided,Web,2023-04-12,Closed with explanation,Yes,N/A,6831883 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Cast, and the most recent logged activity is Castle Cre, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, IL Branch,CA,92395,,Consent provided,Web,2023-04-12,Closed with explanation,Yes,N/A,6831883 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called the company ( XX/XX/XXXX around XXXX ). I spoke with XXXX and expressed my frustrations. I felt patronized as he informed me of how loans work ''", and the single most common underlying issue is "I have to just pay the monthly. Further demonstrating to me that he isn't listening to me-I can pay the entire balance but waited with the impression that it was not due until XX/XX/XXXX. This company needs to be held accountable-particularly with being sure that there workers are not misinforming clients with information that can have financial repercussions ( but of course it benefits the company ) and also with clearly providing documentation to clients ( whether it is online or through the mail ). As I mentioned".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating IL Branch,CA,92395,,Consent provided,Web,2023-04-12,Closed with explanation,Yes,N/A,6831883: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
IL Branch,CA,92395,,Consent provided,Web,2023-04-12,Closed with explanation,Yes,N/A,6831883 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
IL Branch,CA,92395,,Consent provided,Web,2023-04-12,Closed with explanation,Yes,N/A,6831883 has a 0% timely response rate to CFPB complaints.
The most common issue reported against IL Branch,CA,92395,,Consent provided,Web,2023-04-12,Closed with explanation,Yes,N/A,6831883 is "I have to just pay the monthly. Further demonstrating to me that he isn't listening to me-I can pay the entire balance but waited with the impression that it was not due until XX/XX/XXXX. This company needs to be held accountable-particularly with being sure that there workers are not misinforming clients with information that can have financial repercussions ( but of course it benefits the company ) and also with clearly providing documentation to clients ( whether it is online or through the mail ). As I mentioned" in the "I called the company ( XX/XX/XXXX around XXXX ). I spoke with XXXX and expressed my frustrations. I felt patronized as he informed me of how loans work ''" product category.
Read our methodology — how this data is sourced, computed, and verified.