Total complaints
1
Filed since Sinc
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows if the ability to repay rule applies to a successors assumption of an existing mortgage loan's complaint history from CFPB public records. 1 consumers have filed complaints since Sinc. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Sinc
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How if the ability to repay rule applies to a successors assumption of an existing mortgage loan's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I have made a request to be substituted as obligor on the note and have a written release of liablity to the individual on the note. I have made this request countless times | 1 |
| State | Complaints |
|---|---|
| such an assumption is less likely to occur. | 1 |
| Issue | Complaints |
|---|---|
| and verbally and have been denied. The individual on the note has also sent written request. The last contact I had on the phone told me that Rushmore could technically do this '' but that they won't. '' That they don't do assumptions or refinances. '' I have explained numerous times | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
if the ability to repay rule applies to a successors assumption of an existing mortgage loan has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sinc, and the most recent logged activity is Since XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, if the ability to repay rule applies to a successors assumption of an existing mortgage loan reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have made a request to be substituted as obligor on the note and have a written release of liablity to the individual on the note. I have made this request countless times", and the single most common underlying issue is "and verbally and have been denied. The individual on the note has also sent written request. The last contact I had on the phone told me that Rushmore could technically do this '' but that they won't. '' That they don't do assumptions or refinances. '' I have explained numerous times".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating if the ability to repay rule applies to a successors assumption of an existing mortgage loan: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
if the ability to repay rule applies to a successors assumption of an existing mortgage loan has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
if the ability to repay rule applies to a successors assumption of an existing mortgage loan has a 0% timely response rate to CFPB complaints.
The most common issue reported against if the ability to repay rule applies to a successors assumption of an existing mortgage loan is "and verbally and have been denied. The individual on the note has also sent written request. The last contact I had on the phone told me that Rushmore could technically do this '' but that they won't. '' That they don't do assumptions or refinances. '' I have explained numerous times" in the "I have made a request to be substituted as obligor on the note and have a written release of liablity to the individual on the note. I have made this request countless times" product category.
Read our methodology — how this data is sourced, computed, and verified.