if that was the case why was she not informed? No response. I ask how this check was different than the last 60 months? He said the check was made out to me. I said how were the last XXXX checks made out? He would have to look but advised me to go back to my bank XXXX. I called XXXX and the said the check was cleared. They indicated I go back to BofA. I got in touch with XXXX XXXX and told him the check had cleared and I needed to speak with his boss the branch manager. XXXX XXXX. He said he would have him call me. XXXX called me and had the same story and that I should go with contact the bill processor for XXXX and find out the problem. Remember

What the CFPB Record Shows About if that was the case why was she not informed? No response. I ask how this check was different than the last 60 months? He said the check was made out to me. I said how were the last XXXX checks made out? He would have to look but advised me to go back to my bank XXXX. I called XXXX and the said the check was cleared. They indicated I go back to BofA. I got in touch with XXXX XXXX and told him the check had cleared and I needed to speak with his boss the branch manager. XXXX XXXX. He said he would have him call me. XXXX called me and had the same story and that I should go with contact the bill processor for XXXX and find out the problem. Remember

if that was the case why was she not informed? No response. I ask how this check was different than the last 60 months? He said the check was made out to me. I said how were the last XXXX checks made out? He would have to look but advised me to go back to my bank XXXX. I called XXXX and the said the check was cleared. They indicated I go back to BofA. I got in touch with XXXX XXXX and told him the check had cleared and I needed to speak with his boss the branch manager. XXXX XXXX. He said he would have him call me. XXXX called me and had the same story and that I should go with contact the bill processor for XXXX and find out the problem. Remember has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX XX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, if that was the case why was she not informed? No response. I ask how this check was different than the last 60 months? He said the check was made out to me. I said how were the last XXXX checks made out? He would have to look but advised me to go back to my bank XXXX. I called XXXX and the said the check was cleared. They indicated I go back to BofA. I got in touch with XXXX XXXX and told him the check had cleared and I needed to speak with his boss the branch manager. XXXX XXXX. He said he would have him call me. XXXX called me and had the same story and that I should go with contact the bill processor for XXXX and find out the problem. Remember reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "2016 I was helping my XXXX XXXX XXXX mother balance her checking account. I pulled the BofA statement and found that the XXXX deposit from XXXX was put in the account twice on XXXX XXXX", and the single most common underlying issue is "2016 along with a chargeback fee of {$12.00}. It was a Sunday evening so I called the BofA XXXX number. They said they would delete the fee but could not answer the transactions on the XXXX and XXXX of XXXX respectively".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating if that was the case why was she not informed? No response. I ask how this check was different than the last 60 months? He said the check was made out to me. I said how were the last XXXX checks made out? He would have to look but advised me to go back to my bank XXXX. I called XXXX and the said the check was cleared. They indicated I go back to BofA. I got in touch with XXXX XXXX and told him the check had cleared and I needed to speak with his boss the branch manager. XXXX XXXX. He said he would have him call me. XXXX called me and had the same story and that I should go with contact the bill processor for XXXX and find out the problem. Remember: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.