Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows if an institution fails to correctly verify a consumers identity and an imposter validates a device's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How if an institution fails to correctly verify a consumers identity and an imposter validates a device's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| an imposter activated XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| the consumer is not liable for unauthorized transfers. I contend that XXXX XXXX is an unauthorized access device. | 1 |
| Issue | Complaints |
|---|---|
| and changed its PIN | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
if an institution fails to correctly verify a consumers identity and an imposter validates a device has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, if an institution fails to correctly verify a consumers identity and an imposter validates a device reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "an imposter activated XXXX XXXX", and the single most common underlying issue is "and changed its PIN".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating if an institution fails to correctly verify a consumers identity and an imposter validates a device: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
if an institution fails to correctly verify a consumers identity and an imposter validates a device has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
if an institution fails to correctly verify a consumers identity and an imposter validates a device has a 0% timely response rate to CFPB complaints.
The most common issue reported against if an institution fails to correctly verify a consumers identity and an imposter validates a device is "and changed its PIN" in the "an imposter activated XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.