I wouldn't be in this situation. I asked about a loan modification and was told I would have no problem getting set up on XXXX since our loan amount was so low and our homes value was so high. I went over the steps with the agent and what documents were needed. I put together everything required of me and faxed it off on XXXX. The agent did tell me that by doing so this would freeze my mortgage and nothing further would happen to it until my request for modification was assessed. On XXXX called to make sure all documents had been received. I was told by an agent that my mortgage had been sold to Shell Point Mortgage

What the CFPB Record Shows About I wouldn't be in this situation. I asked about a loan modification and was told I would have no problem getting set up on XXXX since our loan amount was so low and our homes value was so high. I went over the steps with the agent and what documents were needed. I put together everything required of me and faxed it off on XXXX. The agent did tell me that by doing so this would freeze my mortgage and nothing further would happen to it until my request for modification was assessed. On XXXX called to make sure all documents had been received. I was told by an agent that my mortgage had been sold to Shell Point Mortgage

I wouldn't be in this situation. I asked about a loan modification and was told I would have no problem getting set up on XXXX since our loan amount was so low and our homes value was so high. I went over the steps with the agent and what documents were needed. I put together everything required of me and faxed it off on XXXX. The agent did tell me that by doing so this would freeze my mortgage and nothing further would happen to it until my request for modification was assessed. On XXXX called to make sure all documents had been received. I was told by an agent that my mortgage had been sold to Shell Point Mortgage has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I wa, and the most recent logged activity is I was aske, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I wouldn't be in this situation. I asked about a loan modification and was told I would have no problem getting set up on XXXX since our loan amount was so low and our homes value was so high. I went over the steps with the agent and what documents were needed. I put together everything required of me and faxed it off on XXXX. The agent did tell me that by doing so this would freeze my mortgage and nothing further would happen to it until my request for modification was assessed. On XXXX called to make sure all documents had been received. I was told by an agent that my mortgage had been sold to Shell Point Mortgage reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I didn't hear from anyone until I reached out a week later. I was asked to make an appointment", and the single most common underlying issue is "I took the call and asked if the agent could call me back in XXXX min as I was called into a meeting".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I wouldn't be in this situation. I asked about a loan modification and was told I would have no problem getting set up on XXXX since our loan amount was so low and our homes value was so high. I went over the steps with the agent and what documents were needed. I put together everything required of me and faxed it off on XXXX. The agent did tell me that by doing so this would freeze my mortgage and nothing further would happen to it until my request for modification was assessed. On XXXX called to make sure all documents had been received. I was told by an agent that my mortgage had been sold to Shell Point Mortgage: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.