Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I would need to pay {$10.00} including the residual interest that had accrued since my statement billing's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I would need to pay {$10.00} including the residual interest that had accrued since my statement billing's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a bill in the mail saying I still owed {$8.00}. I called Comenity customer service | 1 |
| State | Complaints |
|---|---|
| as well as {$9.00} fee for paying through customer service. If I pay online | 1 |
| Issue | Complaints |
|---|---|
| ie. interest accrued in between the day of my statement on XX/XX/XXXX and XX/XX/XXXX that does not show up on the account balance. They charged me {$2.00} in interest on XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I would need to pay {$10.00} including the residual interest that had accrued since my statement billing has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I would need to pay {$10.00} including the residual interest that had accrued since my statement billing reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a bill in the mail saying I still owed {$8.00}. I called Comenity customer service", and the single most common underlying issue is "ie. interest accrued in between the day of my statement on XX/XX/XXXX and XX/XX/XXXX that does not show up on the account balance. They charged me {$2.00} in interest on XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I would need to pay {$10.00} including the residual interest that had accrued since my statement billing: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I would need to pay {$10.00} including the residual interest that had accrued since my statement billing has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I would need to pay {$10.00} including the residual interest that had accrued since my statement billing has a 0% timely response rate to CFPB complaints.
The most common issue reported against I would need to pay {$10.00} including the residual interest that had accrued since my statement billing is "ie. interest accrued in between the day of my statement on XX/XX/XXXX and XX/XX/XXXX that does not show up on the account balance. They charged me {$2.00} in interest on XX/XX/XXXX" in the "I received a bill in the mail saying I still owed {$8.00}. I called Comenity customer service" product category.
Read our methodology — how this data is sourced, computed, and verified.