Total complaints
1
Filed since Rega
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I would need to obtain and pay for a complete formal appraisal which would run ballpark of {$500.00}. They can not explain why I was given false information's complaint history from CFPB public records. 1 consumers have filed complaints since Rega. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Rega
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I would need to obtain and pay for a complete formal appraisal which would run ballpark of {$500.00}. They can not explain why I was given false information's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| my home originally appraised for {$780000.00} in XX/XX/XXXX as part of the original purchase. ( I understand this appraisal is no longer valid- please understand the purpose in preliminary calculations. ) My current loan value is approximately {$630000.00} - for a ballpark loan-to-value ratio of 81.79 %. I have spent roughly {$60000.00} in improvements since I purchased the home. In my opinion and preliminary calculations | 1 |
| State | Complaints |
|---|---|
| nor why I was never contacted about the previous requests that were submitted. I agree to the formal appraisal and Mr Cooper says they will expedite the request. I am contacted by the appraiser ( XXXX. ) and we set date for XX/XX/XXXX. XXXX. comes to my home and takes pictures/measurements of all of the rooms and exterior. He asks about improvements we have made. He says we should get the results of the appraisal in a week or two from the bank. We arent sure who he means by the bank but assume it will work itself out. I contact Mr Cooper one week later for an update they havent received the appraisal report from XXXX. I contact Mr. Cooper again at the two week | 1 |
| Issue | Complaints |
|---|---|
| I shouldnt need to complete any appraisals but that they will check into it and call me back. No one called me back. I followed up two weeks later and this time I was told that the original agent did not outline the improvements in specific-enough terminology. I reviewed the amounts/dates again with the new agent and was told they would submit and get back to me. No one calls me back. It is now XX/XX/XXXX when I contact Mr. Cooper again. This time a new agent apologizes for the false information I was previously given. I spend over an hour on the phone with her | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I would need to obtain and pay for a complete formal appraisal which would run ballpark of {$500.00}. They can not explain why I was given false information has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Rega, and the most recent logged activity is Regardless, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I would need to obtain and pay for a complete formal appraisal which would run ballpark of {$500.00}. They can not explain why I was given false information reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my home originally appraised for {$780000.00} in XX/XX/XXXX as part of the original purchase. ( I understand this appraisal is no longer valid- please understand the purpose in preliminary calculations. ) My current loan value is approximately {$630000.00} - for a ballpark loan-to-value ratio of 81.79 %. I have spent roughly {$60000.00} in improvements since I purchased the home. In my opinion and preliminary calculations", and the single most common underlying issue is "I shouldnt need to complete any appraisals but that they will check into it and call me back. No one called me back. I followed up two weeks later and this time I was told that the original agent did not outline the improvements in specific-enough terminology. I reviewed the amounts/dates again with the new agent and was told they would submit and get back to me. No one calls me back. It is now XX/XX/XXXX when I contact Mr. Cooper again. This time a new agent apologizes for the false information I was previously given. I spend over an hour on the phone with her".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I would need to obtain and pay for a complete formal appraisal which would run ballpark of {$500.00}. They can not explain why I was given false information: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I would need to obtain and pay for a complete formal appraisal which would run ballpark of {$500.00}. They can not explain why I was given false information has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I would need to obtain and pay for a complete formal appraisal which would run ballpark of {$500.00}. They can not explain why I was given false information has a 0% timely response rate to CFPB complaints.
The most common issue reported against I would need to obtain and pay for a complete formal appraisal which would run ballpark of {$500.00}. They can not explain why I was given false information is "I shouldnt need to complete any appraisals but that they will check into it and call me back. No one called me back. I followed up two weeks later and this time I was told that the original agent did not outline the improvements in specific-enough terminology. I reviewed the amounts/dates again with the new agent and was told they would submit and get back to me. No one calls me back. It is now XX/XX/XXXX when I contact Mr. Cooper again. This time a new agent apologizes for the false information I was previously given. I spend over an hour on the phone with her" in the "my home originally appraised for {$780000.00} in XX/XX/XXXX as part of the original purchase. ( I understand this appraisal is no longer valid- please understand the purpose in preliminary calculations. ) My current loan value is approximately {$630000.00} - for a ballpark loan-to-value ratio of 81.79 %. I have spent roughly {$60000.00} in improvements since I purchased the home. In my opinion and preliminary calculations" product category.
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