I would have written down the account number and pin number. The company is now telling me that what their representatives told me was wrong and that I am responsible for their mistake

What the CFPB Record Shows About I would have written down the account number and pin number. The company is now telling me that what their representatives told me was wrong and that I am responsible for their mistake

I would have written down the account number and pin number. The company is now telling me that what their representatives told me was wrong and that I am responsible for their mistake has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Here, and the most recent logged activity is Here is th, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I would have written down the account number and pin number. The company is now telling me that what their representatives told me was wrong and that I am responsible for their mistake reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I used rewards points to purchase XXXX dollars worth of XXXX XXXX XXXX XXXX from American Express. These are included in my digital gift card wallet and I can access these cards using an account number and pin number that is in the wallet to pull up the cards at the vendor website and review the balance. I closed my American Express platinum card in the first week of XX/XX/XXXX. I called multiple times in XXXX and XXXX ( I believe once in XXXX ) asking about my account since I was not sure if I was planning on canceling and I wanted more details about the process. There are at least two phone calls", and the single most common underlying issue is "that I specifically asked about access to my digital gift card wallet. I asked a number of other questions including access to reward points and other aspects of my account and was told I would not have access to these. I understood and made arrangements so that I would lose what had to be lost. I was specifically told I would be able to access already purchased gift cards through my digital gift card wallet once the card was canceled. After I closed my account I no longer had access to the digital gift card wallet. It took many attempts to work with American Express and was finally able to open a case. My goal is simply for someone at American Express or me to access the already purchased numbers that I already owned to be able to use them without accessing the wallet. The case was closed with re-issuing of three cards I had purchased in XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I would have written down the account number and pin number. The company is now telling me that what their representatives told me was wrong and that I am responsible for their mistake: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.