Total complaints
1
Filed since Cust
2026 data Public-data reference. official source
I went online to pay off that balance only to discover they had closed my account with no warning
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I went online to pay off that balance only to discover they had closed my account with no warning's complaint history from CFPB public records. 1 consumers have filed complaints since Cust. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Cust
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
I went online to pay off that balance only to discover they had closed my account with no warning complaint mix by product
- but nothing 1 100.0% – 0% relief
How I went online to pay off that balance only to discover they had closed my account with no warning's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| but nothing was going through. Payments were resubmitted about 4 times | 1 |
Top States
| State | Complaints |
|---|---|
| no reason. All my payment information was also wiped out. I spoke with an account manager at Synchrony that I wished to pay off the balance. She tried to tell the XXXX payment never cleared either. I had my local bank information open on my laptop and it clearly showed that payment had gone through on the XXXX. I informed the account manager of that fact in no uncertain terms. She took care of the transaction to pay off the balance. It went through on XX/XX/XXXX. I have received 2 notices from Synchrony. One states my JCPenny card through them was closed because I made dishonored payments on other accounts with Synchrony Bank. No. There was a problem with account and finding someone to fix it was a nightmare. The XXXX notice from Synchrony Bank came yesterday | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| who changed the information for me in my account and discovered when I had changed it to the correct information | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About I went online to pay off that balance only to discover they had closed my account with no warning
I went online to pay off that balance only to discover they had closed my account with no warning has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Cust, and the most recent logged activity is Customer S, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I went online to pay off that balance only to discover they had closed my account with no warning reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but nothing was going through. Payments were resubmitted about 4 times", and the single most common underlying issue is "who changed the information for me in my account and discovered when I had changed it to the correct information".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I went online to pay off that balance only to discover they had closed my account with no warning: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does I went online to pay off that balance only to discover they had closed my account with no warning have?
I went online to pay off that balance only to discover they had closed my account with no warning has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does I went online to pay off that balance only to discover they had closed my account with no warning respond to complaints on time?
I went online to pay off that balance only to discover they had closed my account with no warning has a 0% timely response rate to CFPB complaints.
What is the most common complaint about I went online to pay off that balance only to discover they had closed my account with no warning?
The most common issue reported against I went online to pay off that balance only to discover they had closed my account with no warning is "who changed the information for me in my account and discovered when I had changed it to the correct information" in the "but nothing was going through. Payments were resubmitted about 4 times" product category.
Read our methodology — how this data is sourced, computed, and verified.
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