I was told to check my email and the only way to retrieve any of my belongings was to sign a document stating that I had already received my belongings and to email them a copy of my drivers license. I refused and was told then I would not be given their address and I could not retrieve my belongings. I was hung up on.

What the CFPB Record Shows About I was told to check my email and the only way to retrieve any of my belongings was to sign a document stating that I had already received my belongings and to email them a copy of my drivers license. I refused and was told then I would not be given their address and I could not retrieve my belongings. I was hung up on.

I was told to check my email and the only way to retrieve any of my belongings was to sign a document stating that I had already received my belongings and to email them a copy of my drivers license. I refused and was told then I would not be given their address and I could not retrieve my belongings. I was hung up on. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Acco, and the most recent logged activity is According , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I was told to check my email and the only way to retrieve any of my belongings was to sign a document stating that I had already received my belongings and to email them a copy of my drivers license. I refused and was told then I would not be given their address and I could not retrieve my belongings. I was hung up on. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "NY", and the single most common underlying issue is "which I have noted above. According to a phone call I had with Wells Fargo on XX/XX/XXXX to discuss this issue".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I was told to check my email and the only way to retrieve any of my belongings was to sign a document stating that I had already received my belongings and to email them a copy of my drivers license. I refused and was told then I would not be given their address and I could not retrieve my belongings. I was hung up on.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.