Total complaints
1
Filed since On X
2026 data Public-data reference. official source
I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week complaint mix by product
- I received 1 100.0% – 0% relief
How I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I received an email from a rep by the name of XXXX stating that we '' tried to get my account resolved. First of all | 1 |
Top States
| State | Complaints |
|---|---|
| I was then given the option to make two payments to bring the account current. I was completely taken back by everything that was going on and baffled at the fact that the promise this same company made to ensure my account would be secured. I reminded XXXX of my conversation with the initial rep from XX/XX/XXXX ... stating that my husband has been making my payments for the past 4-5 months on the first of every month and funds would n't be available until XX/XX/XXXX for my regular payment. I also told her that I was due to start a new position within the next couple of weeks and I would work towards bringing the account current ... even though it 's their fault why it 's past due for 2 payments. XXXX then offered me the option to postdate a payment for the XX/XX/XXXX for a regular payment and she would at that point submit a request for a deferment based on me making a payment on that date. She advised me to call my bank to find out if the payment would withdraw by the XX/XX/XXXX to ensure I do n't incur any overdraft fees. I told her that I was n't comfortable with that and it was unlawful and poor business practices to tell me to use funds that are clearly unavailable. She then began to ask | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I was rudely advised at that time that my account was 31 days past due and the deferment that was promised was declined on XX/XX/XXXX with NO notifications | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week
I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received an email from a rep by the name of XXXX stating that we '' tried to get my account resolved. First of all", and the single most common underlying issue is "I was rudely advised at that time that my account was 31 days past due and the deferment that was promised was declined on XX/XX/XXXX with NO notifications".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week have?
I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week respond to complaints on time?
I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week has a 0% timely response rate to CFPB complaints.
What is the most common complaint about I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week?
The most common issue reported against I was told the company was hit with so many request for hurricane deferments that they ran out of money and many of the deferments had to be declined. Lacking empathy for the fact that my family had to be uprooted for over a week is "I was rudely advised at that time that my account was 31 days past due and the deferment that was promised was declined on XX/XX/XXXX with NO notifications" in the "I received an email from a rep by the name of XXXX stating that we '' tried to get my account resolved. First of all" product category.
Read our methodology — how this data is sourced, computed, and verified.
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