I was told that the tracing number was not enough proof and that I needed to provide a digital check. I explained that my bank said there was no digital check and they asked me to call my bank back to try again to obtain the digital check. I called my bank and was told the same -- there are not digital checks for phone-initiated payments. When I informed Firstmark of this

What the CFPB Record Shows About I was told that the tracing number was not enough proof and that I needed to provide a digital check. I explained that my bank said there was no digital check and they asked me to call my bank back to try again to obtain the digital check. I called my bank and was told the same -- there are not digital checks for phone-initiated payments. When I informed Firstmark of this

I was told that the tracing number was not enough proof and that I needed to provide a digital check. I explained that my bank said there was no digital check and they asked me to call my bank back to try again to obtain the digital check. I called my bank and was told the same -- there are not digital checks for phone-initiated payments. When I informed Firstmark of this has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to For , and the most recent logged activity is For the no, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I was told that the tracing number was not enough proof and that I needed to provide a digital check. I explained that my bank said there was no digital check and they asked me to call my bank back to try again to obtain the digital check. I called my bank and was told the same -- there are not digital checks for phone-initiated payments. When I informed Firstmark of this reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have continued to be told by Firstmark that I owed the payment and that my account was past due. My credit report did", and the single most common underlying issue is "reflect that this amount is past due".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I was told that the tracing number was not enough proof and that I needed to provide a digital check. I explained that my bank said there was no digital check and they asked me to call my bank back to try again to obtain the digital check. I called my bank and was told the same -- there are not digital checks for phone-initiated payments. When I informed Firstmark of this: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.