Total complaints
1
Filed since In X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I was told that nothing can be done until the new escrow analysis will supposedly be complete by XX/XX/XXXX or XX/XX/XXXX. Even then we were told we could request '' a refund's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I was told that nothing can be done until the new escrow analysis will supposedly be complete by XX/XX/XXXX or XX/XX/XXXX. Even then we were told we could request '' a refund's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| an annual escrow analysis was conducted and the incorrect property tax information was used from XXXX due to the situation described above. A significant escrow shortage was calculated | 1 |
| State | Complaints |
|---|---|
| but was not given a guarantee that we would get the difference of the two payments ( the usual amount of {$230000.00} and the incorrect amount of {$3000.00} ) back.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Shellpoint Partners | 1 |
| Issue | Complaints |
|---|---|
| and we would no longer have recurring payments taken out until this problem was resolved and the correct payment amount is reflected. On XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I was told that nothing can be done until the new escrow analysis will supposedly be complete by XX/XX/XXXX or XX/XX/XXXX. Even then we were told we could request '' a refund has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX of, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I was told that nothing can be done until the new escrow analysis will supposedly be complete by XX/XX/XXXX or XX/XX/XXXX. Even then we were told we could request '' a refund reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "an annual escrow analysis was conducted and the incorrect property tax information was used from XXXX due to the situation described above. A significant escrow shortage was calculated", and the single most common underlying issue is "and we would no longer have recurring payments taken out until this problem was resolved and the correct payment amount is reflected. On XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I was told that nothing can be done until the new escrow analysis will supposedly be complete by XX/XX/XXXX or XX/XX/XXXX. Even then we were told we could request '' a refund: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I was told that nothing can be done until the new escrow analysis will supposedly be complete by XX/XX/XXXX or XX/XX/XXXX. Even then we were told we could request '' a refund has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I was told that nothing can be done until the new escrow analysis will supposedly be complete by XX/XX/XXXX or XX/XX/XXXX. Even then we were told we could request '' a refund has a 0% timely response rate to CFPB complaints.
The most common issue reported against I was told that nothing can be done until the new escrow analysis will supposedly be complete by XX/XX/XXXX or XX/XX/XXXX. Even then we were told we could request '' a refund is "and we would no longer have recurring payments taken out until this problem was resolved and the correct payment amount is reflected. On XX/XX/XXXX" in the "an annual escrow analysis was conducted and the incorrect property tax information was used from XXXX due to the situation described above. A significant escrow shortage was calculated" product category.
Read our methodology — how this data is sourced, computed, and verified.