Total complaints
1
Filed since On X
2026 data Public-data reference. official source
I was told by their representative that the XXXX did not have the loan. In talking with MOHELA
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I was told by their representative that the XXXX did not have the loan. In talking with MOHELA's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
I was told by their representative that the XXXX did not have the loan. In talking with MOHELA complaint mix by product
- I received 1 100.0% – 0% relief
How I was told by their representative that the XXXX did not have the loan. In talking with MOHELA's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I received a processed Direct Consolidation application from XXXX. XXXX processes Federal Student Aid for MOHELA | 1 |
Top States
| State | Complaints |
|---|---|
| I find out that the loan was told that the loan was still uploading. I would later find out after much questioning that the loan processed by XXXX was returned to MOHELA for final processing ( disbursement to XXXX and notification to me ). | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| depending on what they select. In at the letter I was asked to respond within 10 days. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About I was told by their representative that the XXXX did not have the loan. In talking with MOHELA
I was told by their representative that the XXXX did not have the loan. In talking with MOHELA has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I was told by their representative that the XXXX did not have the loan. In talking with MOHELA reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a processed Direct Consolidation application from XXXX. XXXX processes Federal Student Aid for MOHELA", and the single most common underlying issue is "depending on what they select. In at the letter I was asked to respond within 10 days. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I was told by their representative that the XXXX did not have the loan. In talking with MOHELA: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does I was told by their representative that the XXXX did not have the loan. In talking with MOHELA have?
I was told by their representative that the XXXX did not have the loan. In talking with MOHELA has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does I was told by their representative that the XXXX did not have the loan. In talking with MOHELA respond to complaints on time?
I was told by their representative that the XXXX did not have the loan. In talking with MOHELA has a 0% timely response rate to CFPB complaints.
What is the most common complaint about I was told by their representative that the XXXX did not have the loan. In talking with MOHELA?
The most common issue reported against I was told by their representative that the XXXX did not have the loan. In talking with MOHELA is "depending on what they select. In at the letter I was asked to respond within 10 days. However" in the "I received a processed Direct Consolidation application from XXXX. XXXX processes Federal Student Aid for MOHELA" product category.
Read our methodology — how this data is sourced, computed, and verified.
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