Total complaints
1
Filed since Back
2026 data Public-data reference. official source
( I was not informed about this back in XXXX ).
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows ( I was not informed about this back in XXXX ).'s complaint history from CFPB public records. 1 consumers have filed complaints since Back. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
Back
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
( I was not informed about this back in XXXX ). complaint mix by product
- I had 1 100.0% – 0% relief
How ( I was not informed about this back in XXXX ).'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I had called their agents to set up the automatic payment. I was told that my request has been taken care of. But later in XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I contacted the bank for more information and learnt that there is no auto payment set up on my account. They were happy to remove the late fee but are not ready to correct my credit bureau reporting. I reached them out repeatedly through various channels but they are not accepting my request. As a consumer | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About ( I was not informed about this back in XXXX ).
( I was not informed about this back in XXXX ). has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Back, and the most recent logged activity is Back in XX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, ( I was not informed about this back in XXXX ). reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I had called their agents to set up the automatic payment. I was told that my request has been taken care of. But later in XXXX", and the single most common underlying issue is "I contacted the bank for more information and learnt that there is no auto payment set up on my account. They were happy to remove the late fee but are not ready to correct my credit bureau reporting. I reached them out repeatedly through various channels but they are not accepting my request. As a consumer".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ( I was not informed about this back in XXXX ).: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does ( I was not informed about this back in XXXX ). have?
( I was not informed about this back in XXXX ). has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does ( I was not informed about this back in XXXX ). respond to complaints on time?
( I was not informed about this back in XXXX ). has a 0% timely response rate to CFPB complaints.
What is the most common complaint about ( I was not informed about this back in XXXX ).?
The most common issue reported against ( I was not informed about this back in XXXX ). is "I contacted the bank for more information and learnt that there is no auto payment set up on my account. They were happy to remove the late fee but are not ready to correct my credit bureau reporting. I reached them out repeatedly through various channels but they are not accepting my request. As a consumer" in the "I had called their agents to set up the automatic payment. I was told that my request has been taken care of. But later in XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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