I voluntarily returned the vehicle to the lender Sun Trust Bank. There was no personal property left in the Vehicle. I was informed that it would not be until XX/XX/XXXX that I could be considered for any extension. Sun Trust Bank/creditor was not willing to work with me. I was not able to negotiate a delay in my payments or a revised schedule of payments. I was unable to reach an agreement to change my original contract. Sun Trust Bank

What the CFPB Record Shows About I voluntarily returned the vehicle to the lender Sun Trust Bank. There was no personal property left in the Vehicle. I was informed that it would not be until XX/XX/XXXX that I could be considered for any extension. Sun Trust Bank/creditor was not willing to work with me. I was not able to negotiate a delay in my payments or a revised schedule of payments. I was unable to reach an agreement to change my original contract. Sun Trust Bank

I voluntarily returned the vehicle to the lender Sun Trust Bank. There was no personal property left in the Vehicle. I was informed that it would not be until XX/XX/XXXX that I could be considered for any extension. Sun Trust Bank/creditor was not willing to work with me. I was not able to negotiate a delay in my payments or a revised schedule of payments. I was unable to reach an agreement to change my original contract. Sun Trust Bank has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Back, and the most recent logged activity is Background, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I voluntarily returned the vehicle to the lender Sun Trust Bank. There was no personal property left in the Vehicle. I was informed that it would not be until XX/XX/XXXX that I could be considered for any extension. Sun Trust Bank/creditor was not willing to work with me. I was not able to negotiate a delay in my payments or a revised schedule of payments. I was unable to reach an agreement to change my original contract. Sun Trust Bank reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I contacted Sun Trust", and the single most common underlying issue is "to discuss my concerns regarding loan payments on the vehicle. I requested a loan rewrite ( Consumer Auto loan Rewrite Program )".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I voluntarily returned the vehicle to the lender Sun Trust Bank. There was no personal property left in the Vehicle. I was informed that it would not be until XX/XX/XXXX that I could be considered for any extension. Sun Trust Bank/creditor was not willing to work with me. I was not able to negotiate a delay in my payments or a revised schedule of payments. I was unable to reach an agreement to change my original contract. Sun Trust Bank: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.